Experienced Customer Service Representative – Remote Customer Support and Relations Specialist for Leading Beverage Delivery Brand at blithequark

Introduction to blithequark and the Industry

blithequark is a renowned leader in the beverage delivery space, committed to providing exceptional customer experiences and fostering long-term relationships with its clients. As a key player in this dynamic industry, blithequark recognizes the importance of delivering top-notch customer service, ensuring that every interaction with its customers is nothing short of exceptional. If you are a customer-focused individual with a passion for delivering world-class service, we invite you to join our team as a Customer Service Representative.

Job Overview

In this role, you will be responsible for providing customer assistance on a wide array of topics, including general inquiries, product and service inquiries, billing questions, and other concerns. As a remote Customer Service Representative, you will be the primary point of contact for our customers, and your goal will be to provide timely, effective, and courteous support to resolve customer issues and concerns. You will be working in a fast-paced environment, handling a high volume of calls, and utilizing your exceptional decision-making and problem-solving skills to take immediate action on all calls.

Key Responsibilities

• Respond to incoming calls from existing residential and commercial clients, providing world-class customer service and diagnosing customer needs and concerns
• Handle difficult customer calls in a courteous and professional manner, utilizing negotiation skills to provide alternative approaches to resolve customer issues
• Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
• Communicate company policies and provide creative approaches to resolve customer issues, such as billing errors or service opportunities
• Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls, achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio
• Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers through support channels
• Primarily provide phone-based support, with potential opportunities for live chat and customer retention

Essential Qualifications

• High school diploma, GED, or equivalent work experience
• Minimum of 1-year previous customer service and/or call center experience
• Ability to thrive in a fast-paced environment and work efficiently without on-site supervision
• Ability to display business maturity at all times and maintain a professional demeanor in all customer interactions

Preferred Qualifications

• Previous experience with live chat and/or customer retention is a plus
• Prior experience with setting up and troubleshooting remote workstations (i.e., computer, phone, modem, router, etc.)
• Experience working with CRM systems and other customer service software

Technical Requirements

• The employee must have a dedicated space in their place of residence suitable for the installation of a Home Agent workstation
• Work environment must be free from distractions, including any background noise that impacts the customer experience
• The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
• Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only)
• Your computer must be directly connected to the router/modem via an Ethernet cable, as you cannot use a wireless (WIFI) connection

What We Offer

At blithequark, we are committed to providing our employees with a supportive and dynamic work environment that fosters growth, learning, and development. As a Customer Service Representative, you can expect:

• Competitive compensation and benefits package
• Opportunities for career growth and advancement within the company
• Comprehensive training and development programs to enhance your skills and knowledge
• A collaborative and inclusive work environment that values diversity and promotes teamwork
• Flexible scheduling and remote work arrangements to support work-life balance

Our Culture and Values

At blithequark, we are passionate about delivering exceptional customer experiences and building long-term relationships with our clients. We value:

• Customer focus: We are dedicated to providing world-class customer service and support
• Integrity: We operate with honesty, transparency, and ethics in all our interactions
• Teamwork: We believe in collaboration, mutual respect, and open communication
• Innovation: We encourage creativity, innovation, and continuous improvement
• Accountability: We take ownership of our actions, decisions, and results

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Conclusion

Join our team at blithequark and become part of a dynamic and growing organization that values its employees and is committed to delivering exceptional customer experiences. As a Customer Service Representative, you will have the opportunity to make a real difference in the lives of our customers, while developing your skills and advancing your career in a supportive and inclusive work environment. Apply now and take the first step towards an exciting and rewarding career with blithequark!