Experienced Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction in the Health Insurance Industry at blithequark

Introduction to blithequark

At blithequark, we are passionate about making a difference in the lives of our customers by providing them with exceptional support and guidance in the health insurance industry. As a leader in the field, we are committed to building a team of dedicated and self-driven individuals who share our vision of delivering outstanding customer experiences. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to join our team as a Remote Customer Service Representative.

About the Role

As a Remote Customer Service Representative at blithequark, you will play a critical role in delivering exceptional support to our customers, helping them navigate the complexities of health insurance, and providing them with personalized solutions to meet their unique needs. You will be responsible for handling inbound and outbound calls, managing customer accounts, providing technical support, and resolving customer complaints in a professional and courteous manner.

Key Responsibilities

• Deliver exceptional customer service experiences through inbound and outbound calls, emails, and chats
• Manage customer accounts, provide technical support, and resolve customer complaints in a timely and professional manner
• Conduct application data entry, online chat inquiries, and interpret and follow defined procedures and policies
• Demonstrate creative problem-solving skills, flexibility, and adaptability in a fast-paced and dynamic environment
• Utilize extensive self-study, training, and testing to stay up-to-date with industry developments and blithequark's products and services
• Adhere to regulated guidelines for communications via all channels and maintain the highest level of professionalism and integrity

Requirements

To be successful in this role, you will need to meet the following requirements:

• Be at least 18 years of age or older
• Complete a background check and drug test within 3 days of employment
• Have a dedicated, private, and secure workspace with a personal device and functioning camera
• Commit to full attendance for a paid 3-week training period
• Have a minimum internet speed of 35 mb/s with ethernet and a hard-wired ethernet connection
• Be available to work from home with a reliable and secure internet connection

Essential Qualifications

• Moderate to advanced computer skills and a high level of comfort learning new technology
• High level of professionalism, excellent verbal and written communication skills, and a strong customer service orientation
• Self-motivated and success-driven with a strong work ethic and ability to work independently
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:

• Paid training and a competitive hourly rate of $15.00 - $16.50 per hour
• Full-time, seasonal role with opportunities for career growth and advancement
• Performance and attendance-based incentives, in addition to base pay
• The convenience of working from home with a collaborative and supportive team environment
• 401K match, individual coverage HRA (ICHRA), and paid time off (PTO)

Preferred Experience

While not required, preferred experience includes:

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center environment
• Familiarity with CRM systems and practices

Career Growth Opportunities

At blithequark, we are committed to providing our employees with opportunities for career growth and advancement. As a Remote Customer Service Representative, you will have the opportunity to develop your skills and knowledge in the health insurance industry, take on new challenges, and advance your career in a dynamic and supportive environment.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and supportive team environment. We believe in building strong relationships with our employees, customers, and partners, and we are committed to creating a positive and inclusive work environment that fosters growth, innovation, and success.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Remote Customer Service Representative position at blithequark. With a competitive hourly rate, comprehensive benefits, and opportunities for career growth and advancement, this is an exciting opportunity to join a dynamic and supportive team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding and successful career at blithequark.