Experienced Customer Care Representative – Remote Opportunity for Delivering Exceptional Customer Experiences and Building Strong Relationships

Introduction to blithequark

At blithequark, we pride ourselves on being a customer-centric organization that values building strong relationships with our clients and providing them with exceptional service. As a leader in our industry, we are committed to delivering innovative solutions and fostering a culture of excellence within our team. We are now seeking an experienced Customer Care Representative to join our remote team, where you will play a vital role in being the primary point of contact for our customers and internal stakeholders.

Job Summary

The Customer Care Representative will be an integral part of our team, responsible for handling incoming customer and branch calls, providing professional administrative and telephone support, and delivering first-call resolution. You will work closely with customers, branch personnel, and our Shared Services team to address inquiries, resolve issues, and provide exceptional customer experiences. If you have a passion for customer service, a willingness to learn, and a positive attitude, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide professional administrative and telephone support for incoming customer and branch phone calls, delivering first-call resolution and ensuring customer satisfaction.
• Handle general questions concerning statements, correspondence, and other inquiries related to supply accounts, installment accounts, and branch inquiries.
• Update the automated credit card system for account changes accurately and in compliance with internal and PCI controls.
• Process customer credit card or electronic check payments by phone accurately and in compliance with internal and PCI controls.
• Act as a liaison between branch offices and our Financial Shared Services team, ensuring seamless communication and collaboration.
• Perform other duties as assigned, demonstrating flexibility and a willingness to contribute to the team's success.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school degree or equivalent.
• Strong customer orientation with a sound knowledge of telephone etiquette and a pleasant, friendly attitude.
• Possess strong interpersonal and communication skills, with the ability to build relationships and work effectively with customers and internal stakeholders.
• Contribute positively to the Financial Shared Services team environment, demonstrating a commitment to teamwork and collaboration.
• Exceptional organizational, problem-solving, and multi-tasking skills, with a great attention to detail and ability to work in a fast-paced environment.
• Proficient in computer navigation and working with several software programs simultaneously.
• Demonstrate a commitment to blithequark's values and professionalism through appropriate conduct at all times.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• SAP experience, with the ability to navigate and utilize the system effectively.
• Financial Services experience, with a understanding of industry-specific regulations and best practices.
• Availability to work a variety of shifts, including 10:00 am - 7:00 pm CT.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Care Representative, you will have access to training and development opportunities, including:

• Comprehensive onboarding program to ensure your success in the role.
• Ongoing training and coaching to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth within the company.
• A supportive and collaborative team environment that encourages learning and development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a dynamic and distributed team that values flexibility, work-life balance, and open communication. Our company culture is built on the following core values:

• Customer-centricity: We put our customers at the heart of everything we do.
• Integrity: We operate with honesty, transparency, and ethics in all our interactions.
• Collaboration: We work together as a team to achieve our goals and objectives.
• Innovation: We encourage creativity, innovation, and continuous improvement.
• Respect: We value diversity, inclusivity, and respect for all individuals.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $15.19 - $18.65 per hour, depending on experience and location.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Care Representative, you will play a vital role in building strong relationships with our customers and internal stakeholders, and contributing to the success of our organization. Apply now to take the first step in your career with blithequark!