**Experienced Full Stack Customer Service Representative – Remote Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark as a Remote Customer Service Representative. As a key member of our dynamic team, you will be the first point of contact for our client's customers, providing top-notch support and guidance to ensure their satisfaction. **About blithequark** blithequark is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates work tirelessly to create exceptional outcomes for our clients and the millions of people who count on them. At blithequark, we value individuality and recognize the unique strengths and talents of each team member. Our culture is built on a foundation of trust, respect, and open communication, fostering an environment where our associates can thrive and grow. **What We Offer** As a Remote Customer Service Representative with blithequark, you can expect: * **Competitive Pay**: $14.00 per hour, with opportunities to earn up to an additional $350 per month through our incentive plan * **Flexible Scheduling**: Work from home and choose from a variety of 8-hour shift schedules during our business hours (Monday – Sunday, 24/7) * **Career Growth**: Opportunities to advance your career in a supportive, innovative environment * **Benefits**: Comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time * **Work-Life Balance**: Enjoy a healthy work-life balance with flexible scheduling and remote work options * **Training and Development**: Receive paid training and ongoing support to help you succeed in your role * **Recognition and Rewards**: Be recognized and rewarded for your hard work and dedication to delivering exceptional customer service **Responsibilities** As a Remote Customer Service Representative with blithequark, your key responsibilities will include: * **Efficiently Manage High-Volume Calls**: Handle a high volume of inbound calls in a fast-paced environment, ensuring timely and accurate responses to customer inquiries * **Active Listening and Clear Communication**: Listen attentively to customer needs and provide clear, accurate information to resolve their issues * **Access Cardholder Accounts**: Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies * **Process Transactions**: Process transactions efficiently via web-based applications and handle research requests with precision * **Maintain Confidentiality and Compliance**: Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations * **Support Team Operations**: Support team operations during peak times or absences to help maintain seamless service **Requirements** To be successful as a Remote Customer Service Representative with blithequark, you will need: * **High School Diploma or Equivalent**: Must be at least 18 years old and possess a High School Diploma or equivalent * **Customer Service Experience**: 6 months of Customer Service, Call Center, or Dispatch experience * **Technical Skills**: Working knowledge of computers and Windows applications, as well as the ability to learn and adapt to new tools and technologies * **Internet and Equipment Requirements**: A verified, secure, reliable, and high-speed internet connection, as well as a dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection * **Background Check and Credit Check**: Must complete a background check, credit check, and security fingerprinting * **Compliance with Camera Requirements**: Must comply with camera requirements for meetings and training **Preferred Qualifications** While not required, we prefer candidates with: * **1+ Years of Previous Call Center Experience**: Previous experience in a call center environment, with a strong focus on customer service and issue resolution **Why Join blithequark?** At blithequark, we value our associates and recognize the importance of work-life balance. As a Remote Customer Service Representative, you will enjoy: * **Flexible Scheduling**: Work from home and choose from a variety of 8-hour shift schedules during our business hours * **Competitive Pay**: $14.00 per hour, with opportunities to earn up to an additional $350 per month through our incentive plan * **Career Growth**: Opportunities to advance your career in a supportive, innovative environment * **Benefits**: Comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Remote Customer Service Representative position with blithequark. Please submit your application through our website or by clicking the "Apply for the job now!" button below. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities** blithequark is committed to providing reasonable accommodations for individuals with disabilities. If you require an accommodation to apply for or compete for employment with blithequark, please submit your request through our website or by contacting our HR department. **Vaccination Requirements** While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. Apply for this job