**Experienced Customer Support Team Lead – Remote US Operations**

Are you a people-first leader with a passion for customer success and data-driven decision making? Do you thrive in a fast-paced, performance-driven environment and have a proven track record of fostering high-performing teams? If so, we invite you to join blithequark as an Experienced Customer Support Team Lead, where you will have the opportunity to make a real impact in our remote US operations. **About blithequark** blithequark is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. As a leader in the industry, we are committed to providing our employees with a supportive team culture, mentorship programs, and opportunities for career growth and internal development. **Job Description** As a Customer Support Team Lead at blithequark, you will be responsible for guiding and inspiring a remote team of customer support professionals. You will analyze performance metrics, identify opportunities for continuous improvement, and work cross-functionally to ensure customer issues are resolved efficiently and escalations are handled with care. If you are passionate about customer success, data-driven decision making, and fostering a high-performing culture, this role is a perfect opportunity to make a real impact. **Key Responsibilities** * Lead, mentor, and support a remote team of 10–15 customer support agents * Analyze and interpret support metrics to meet and exceed team KPIs * Deliver consistent coaching and feedback through regular 1:1s and development sessions * Oversee onboarding and training of new team members to ensure long-term success * Collaborate with departments such as Product, Professional Services, and Customer Success to improve workflows * Identify and address trends or recurring issues based on customer feedback and data * Manage and resolve customer escalations in a timely, professional manner * Drive continuous improvement initiatives within support processes **Requirements** * 2–3 years of experience in customer support, with leadership experience strongly preferred * Proven ability to manage a remote team and foster team engagement * Strong analytical skills with the ability to interpret data and drive decisions * Excellent communication, coaching, and interpersonal skills * Experience in SaaS or tech industry preferred but not required * Proficiency in Microsoft Office Suite (Outlook, Excel, SharePoint, Word) * Comfortable in a fast-paced, performance-driven environment * Bachelor's degree preferred but not required **Essential Skills and Competencies** * Strong leadership and management skills, with the ability to motivate and inspire a remote team * Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and stakeholders * Strong analytical skills, with the ability to interpret data and drive decisions * Ability to work in a fast-paced, performance-driven environment and prioritize tasks effectively * Strong problem-solving skills, with the ability to identify and address trends or recurring issues * Ability to manage and resolve customer escalations in a timely, professional manner **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for career growth and internal development. As a Customer Support Team Lead, you will have the opportunity to: * Develop your leadership and management skills through training and mentorship programs * Work with a talented team of professionals who are passionate about customer success and data-driven decision making * Collaborate with departments such as Product, Professional Services, and Customer Success to improve workflows and drive business results * Participate in continuous improvement initiatives within support processes * Receive regular feedback and coaching to help you grow and develop in your role **Work Environment and Company Culture** At blithequark, we are committed to providing our employees with a supportive team culture and inclusive work environment. As a remote team, we value flexibility and work-life balance, and we offer a range of benefits and perks to support our employees' well-being and success. **Compensation, Perks, and Benefits** As a Customer Support Team Lead at blithequark, you will receive a competitive salary and performance-based incentives. You will also have access to a range of benefits and perks, including: * Remote-first work environment with flexible scheduling * Open Paid Time Off (PTO) policy * Paid parental leave and employee wellness programs * Opportunities for career growth and internal development * Supportive team culture and mentorship programs * Full medical, dental, and vision coverage * 401(k) with company match * Inclusive and collaborative company culture **How to Apply** If you are a people-first leader with a passion for customer success and data-driven decision making, we invite you to apply for the Experienced Customer Support Team Lead role at blithequark. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! **Disclaimer** This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates. Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered. Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round. Apply for this job