**Experienced Full Stack Customer Service Representative – Remote USA Position at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy navigating multiple screens and applications to guide customers to the best solution? If so, we invite you to join our dynamic team at blithequark as a Remote Customer Service Representative. **About blithequark** blithequark is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates work tirelessly to create exceptional outcomes for our clients and the millions of people who count on them. At blithequark, we value individuality and recognize that each team member brings unique strengths and perspectives to the table. We're committed to fostering a culture where our associates can personally thrive, make a difference, and grow their careers. **What We Offer** As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits and perks, including: * **Work From Home**: Enjoy the flexibility of working from the comfort of your own home, with a dedicated workspace and reliable internet connection. * **Full Time Employment**: Commit to a consistent 40-hour workweek, with opportunities to advance your career in a supportive and innovative environment. * **Competitive Pay**: Earn a starting hourly rate of $14.00, with opportunities to earn up to an additional $350 per month through our incentive plan. * **Shift Differential**: Receive a $1.50 per hour shift differential for hours worked between 6PM-6AM, and a $1.00 per hour weekend shift differential for Saturday and Sunday shifts between 6AM-6PM. * **Incentive Plan**: Participate in our incentive plan, which rewards you for meeting performance metrics such as call quality, attendance, and schedule adherence. * **Career Growth**: Enjoy opportunities to advance your career in a supportive and innovative environment, with training and development programs to help you grow. * **Benefits**: Take advantage of comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **What You’ll Do** As a Remote Customer Service Representative at blithequark, you'll be responsible for: * **Efficiently Managing High-Volume Calls**: Handle a high volume of inbound calls in a fast-paced environment, using your excellent communication and problem-solving skills to resolve customer issues. * **Listening Actively**: Listen actively to understand customer needs and offer clear, accurate information to resolve their queries. * **Accessing Cardholder Accounts**: Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. * **Assisting Cardholders**: Assist cardholders with inquiries regarding transactions and account statuses, using your knowledge of company and client programs, policies, and technology. * **Processing Transactions**: Process transactions efficiently via web-based applications and handle research requests with precision. * **Communicating Effectively**: Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. * **Maintaining In-Depth Knowledge**: Maintain in-depth knowledge of company and client programs, policies, and technology to provide accurate information to customers. * **Supporting Team Operations**: Support team operations during peak times or absences to help maintain seamless service. **What We’re Looking For** We're seeking a dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. The ideal candidate will be an effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. **Required Qualifications** To be considered for this role, you must: * **Be at Least 18 Years Old**: Possess a High School Diploma or equivalent. * **Have 6 Months of Customer Service Experience**: Have 6 months of experience in customer service, call center, or dispatch. * **Complete a Background Check**: Complete a background check, credit check, and security fingerprinting. * **Comply with Camera Requirements**: Comply with camera requirements for meetings and training. * **Have a Verified Internet Connection**: Have a verified, secure, reliable, and high-speed internet connection to support business needs. * **Have a Dedicated Work Area**: Have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. * **Have Working Knowledge of Computers**: Have working knowledge of computers and Windows applications. * **Complete an Internet Speed Test**: Complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. **Preferred Qualifications** While not required, we prefer candidates with: * **1+ Years of Previous Call Center Experience**: 1+ years of previous call center experience. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for People with Disabilities** If you're a person with a disability who needs a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our form and email it to us. **Vaccination Status** While we don't require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. **Apply Now** Ready to join our dynamic team at blithequark? Apply now and take the first step towards a rewarding career as a Remote Customer Service Representative. Apply for this job