**Experienced Customer Service Representative – Beverage Delivery Space**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for resolving complex issues? If so, we invite you to join blithequark, a renowned national brand in the beverage delivery space, as a Customer Service Representative. In this role, you will be the face of our company, providing world-class customer service to our residential and commercial clients, and driving sales growth through product education and recommendations. **About blithequark** blithequark is a leading provider of beverage delivery services, committed to revolutionizing the way people enjoy their favorite drinks. Our mission is to deliver exceptional customer experiences, while fostering a culture of innovation, collaboration, and growth. As a Customer Service Representative, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers. **Responsibilities** As a Customer Service Representative, your primary responsibilities will include: * Responding to incoming calls from existing residential and commercial clients, providing world-class customer service, and diagnosing customer needs and concerns * Handling difficult customer calls in a courteous and professional manner * Correctly entering information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns * Communicating company policies and providing creative approaches to resolve customer issues such as billing errors or service opportunities * Displaying exceptional decision-making and problem-solving capabilities to take immediate action on all calls * Achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio * Using negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers * Primarily phone-based support, with occasional live chat and/or customer retention responsibilities **Qualifications** To be successful in this role, you will need to possess: * A high school diploma, GED, or equivalent work experience * A minimum of 1-year previous customer service and/or call center experience * Previous experience with live chat and/or customer retention is a plus but not required * Ability to thrive in a fast-paced environment * Ability to display business maturity at all times and work efficiently without on-site supervision **Technical Qualifications and Requirements** To ensure a seamless customer experience, you will need to meet the following technical requirements: * A space in your home suitable for the installation of a Home Agent workstation * A work environment free from distractions, including any background noise that impacts the customer experience * A tidy work environment suitable for safekeeping of confidential and sensitive customer information * Prior experience with setting up and troubleshooting remote workstations (i.e., computer, phone, modem, router, etc.) preferred * An internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only) * Your computer must be directly connected to the router/modem via Ethernet cable, as you cannot use a wireless (WIFI) connection **Call Volume** You can expect to handle approximately 40-50 calls per day, with opportunities to upsell and cross-sell our products and services. **Career Growth Opportunities and Learning Benefits** As a Customer Service Representative at blithequark, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * A comprehensive benefits package, including medical, dental, and vision coverage * A 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that fosters collaboration and innovation **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values: * Collaboration and teamwork * Innovation and creativity * Customer-centricity and excellence * Professional growth and development * Work-life balance and flexibility **Compensation, Perks, and Benefits** As a Customer Service Representative at blithequark, you can expect a competitive salary and benefits package, including: * A comprehensive benefits package, including medical, dental, and vision coverage * A 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that fosters collaboration and innovation **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Apply Now** To apply for this role, please click on the "Apply Now" button below. We look forward to reviewing your application and discussing this opportunity further. Apply for the job now! [ad_2] Apply for this job   Apply for this job