**Experienced Full Stack Customer Service Representative – Remote Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy navigating complex conversations with empathy and efficiency? If so, we invite you to join our dynamic team at blithequark as a Remote Customer Service Representative. **About blithequark** At blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. Our team of dedicated associates is committed to making a difference every day, and we're looking for talented individuals like you to join our ranks. **What We Offer** As a Remote Customer Service Representative with blithequark, you'll enjoy a range of benefits and perks that will empower you to make a real impact every day. These include: * **Work From Home**: Enjoy the flexibility and comfort of working from the convenience of your own home. * **Full Time Employment**: Commit to a consistent 40-hour workweek and enjoy the stability and security that comes with full-time employment. * **Competitive Pay**: Earn a competitive hourly rate of $14.00, with opportunities to earn up to an additional $350 per month through our incentive plan. * **Shift Differential**: Enjoy a shift differential of $1.50 per hour for hours worked between 6PM-6AM, and $1.00 per hour for weekend shifts. * **Incentive Plan**: Participate in our incentive plan, which rewards you for meeting performance metrics such as call quality, attendance, and schedule adherence. * **Career Growth**: Enjoy opportunities to advance your career in a supportive, innovative environment. * **Benefits**: Take advantage of comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **What You’ll Do** As a Remote Customer Service Representative with blithequark, you'll be responsible for delivering exceptional customer experiences through: * **Efficiently managing a high volume of inbound calls**: Handle a high volume of calls in a fast-paced environment, using your skills and experience to resolve customer inquiries and issues efficiently. * **Listening actively to understand customer needs**: Listen carefully to customers to understand their needs and concerns, and respond with empathy and clarity. * **Accessing cardholder accounts**: Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. * **Assisting cardholders with inquiries**: Assist cardholders with inquiries regarding transactions and account statuses. * **Processing transactions efficiently**: Process transactions efficiently via web-based applications and handle research requests with precision. * **Communicating in a warm, empathetic manner**: Communicate with customers in a warm, empathetic manner, ensuring confidentiality and compliance with all regulations. * **Maintaining in-depth knowledge of company and client programs**: Stay up-to-date on company and client programs, policies, and technology to provide accurate and informed responses to customer inquiries. * **Supporting team operations**: Support team operations during peak times or absences to help maintain seamless service. **What We’re Looking For** We're looking for a dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. Ideal candidates will possess: * **Effective and confident communication skills**: Strong written and verbal skills, with the ability to clearly explain complex information and connect with customers in a professional manner. * **Calm and composed demeanor**: A calm and composed professional who can navigate challenging conversations with empathy and efficiency. * **Customer service enthusiasm**: A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. * **Tech-savvy problem-solving skills**: A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. * **Focused multitasking abilities**: A focused multitasker who thrives in a structured, high-volume call center environment. **Required Qualifications** To be considered for this role, you must: * **Be at least 18 years old**: Possess a High School Diploma or equivalent. * **Have 6 months of customer service, call center, or dispatch experience**: Demonstrate a strong understanding of customer service principles and practices. * **Complete a background check, credit check, and security fingerprinting**: Meet our security and compliance requirements. * **Comply with camera requirements for meetings and training**: Participate in virtual meetings and training sessions. * **Have a verified, secure, reliable, and high-speed internet connection**: Ensure a stable and secure internet connection to support business needs. * **Have an established, dedicated work area**: Provide a dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection. * **Have working knowledge of computers and Windows applications**: Demonstrate proficiency in using computers and Windows applications. **Preferred Qualifications** While not required, we prefer candidates with: * **1+ years of previous call center experience**: Demonstrate a strong understanding of call center operations and customer service principles. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for People with Disabilities** If you're a person with a disability who needs a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our accommodation form. We're committed to providing equal opportunities for all applicants. **Pay Transparency** Pay transparency laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. **Apply Now** Ready to join our dynamic team and make a real impact every day? Apply now to become a Remote Customer Service Representative with blithequark. Apply for this job