**Experienced Full Stack Customer Service Representative – Remote Customer Support for blithequark**

Are you passionate about delivering exceptional customer service and making a real impact every day? Do you thrive in a fast-paced environment and enjoy helping others? If so, we invite you to join our dynamic team at blithequark as a Remote Customer Service Representative. As a key member of our customer support team, you will be the first point of contact for our clients' customers, providing top-notch service and support to ensure their satisfaction and loyalty. **About blithequark** At blithequark, we are dedicated to delivering mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team of passionate and dedicated associates is committed to creating exceptional outcomes for our clients and the millions of people who count on them. We value individuality and recognize that every team member brings unique perspectives and skills to the table. As a Remote Customer Service Representative, you will be part of a culture that empowers you to grow, learn, and thrive. **What We Offer** As a Remote Customer Service Representative at blithequark, you will enjoy a range of benefits and perks, including: * **Work From Home**: Enjoy the flexibility and comfort of working from the convenience of your own home. * **Full Time Employment**: Commit to a 40-hour workweek and enjoy the stability and security of full-time employment. * **Competitive Pay**: Earn a competitive hourly rate of $14.00 per hour, with opportunities to earn up to an additional $350 per month through our incentive plan. * **Shift Differential**: Receive a $1.50 per hour shift differential for working between 6PM-6AM, and a $1.00 per hour weekend shift differential for working on Saturdays and Sundays. * **Incentive Plan**: Earn up to an additional $350 per month by meeting performance metrics, including call quality, attendance, and schedule adherence. * **Career Growth**: Enjoy opportunities to advance your career in a supportive and innovative environment. * **Benefits**: Take advantage of comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **What You’ll Do** As a Remote Customer Service Representative, you will be responsible for: * **Efficiently managing a high volume of inbound calls**: Handle multiple calls simultaneously, using your excellent communication and problem-solving skills to resolve customer issues efficiently. * **Listening actively to understand customer needs**: Use your empathetic and professional demeanor to understand customer concerns and provide clear, accurate information to resolve their issues. * **Accessing cardholder accounts**: Use our web-based applications to access customer accounts and provide information about payments and benefits deposited by state or federal agencies. * **Assisting cardholders with inquiries**: Help customers with inquiries regarding transactions and account statuses, using your technical skills to navigate multiple screens and applications. * **Processing transactions efficiently**: Use our web-based applications to process transactions quickly and accurately, ensuring seamless service to our customers. * **Communicating in a warm, empathetic manner**: Use your excellent communication skills to connect with customers in a professional and friendly manner, ensuring their satisfaction and loyalty. * **Maintaining in-depth knowledge of company and client programs**: Stay up-to-date on company and client policies, programs, and technology to provide accurate and informed support to customers. * **Supporting team operations**: Assist your team during peak times or absences to ensure seamless service to our customers. **What We’re Looking For** We are seeking a dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. As a Remote Customer Service Representative, you will be an effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. **Required Qualifications** To be considered for this role, you must: * **Be at least 18 years old**: Meet the minimum age requirement for this position. * **Possess a High School Diploma or equivalent**: Have a high school diploma or equivalent, such as a GED or home school diploma. * **Have 6 months of Customer Service, Call Center or Dispatch experience**: Have previous experience in a customer service, call center, or dispatch role. * **Complete a background check, credit check, and security fingerprinting**: Meet our security requirements and undergo a background check, credit check, and security fingerprinting. * **Comply with camera requirements for meetings and training**: Be willing to participate in video meetings and training sessions. * **Have a verified, secure, reliable, and high-speed internet connection**: Ensure you have a stable and secure internet connection to support business needs. * **Have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection**: Set up a dedicated work area that meets our requirements. * **Have the necessary computer equipment**: Use the computer equipment provided by blithequark. * **Complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download**: Meet our internet speed requirements. * **Have a working knowledge of computers and Windows applications**: Be familiar with computer systems and Windows applications. **Preferred Qualifications** While not required, we prefer candidates with: * **1+ years of previous call center experience**: Have previous experience in a call center environment. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for People with Disabilities** If you have a disability and need a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our accommodation form. We value the health and safety of our associates, their families, and our community, and we require that you provide us with your vaccination status, where legally permissible. **Apply Now!** If you are passionate about delivering exceptional customer service and making a real impact every day, we invite you to apply for this exciting opportunity. Click the link below to apply now and join our dynamic team at blithequark! Apply for this job