**Experienced Customer Service Representative – Beverage Delivery Industry**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customer bases? If so, we invite you to join blithequark, a renowned national brand in the beverage delivery space, as a Customer Service Representative. In this role, you will be the face of our company, providing world-class customer service and support to our residential and commercial clients.
**About blithequark**
blithequark is a leading beverage delivery company that has been revolutionizing the way people enjoy their favorite drinks. With a strong commitment to customer satisfaction and a passion for innovation, we strive to provide the best possible experience for our customers. Our team is dedicated to delivering exceptional service, and we're looking for like-minded individuals to join our ranks.
**Job Summary**
As a Customer Service Representative, you will be responsible for providing top-notch customer service and support to our clients. You will be the primary point of contact for customers, handling a high volume of calls and resolving issues in a timely and professional manner. Your exceptional communication skills, problem-solving abilities, and product knowledge will enable you to provide creative solutions to customer concerns and exceed their expectations.
**Responsibilities**
* Respond to incoming calls from existing residential and commercial clients, providing world-class customer service and diagnosing customer needs and concerns
* Handle difficult customer calls in a courteous and professional manner, using negotiation skills to resolve issues and retain customers
* Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
* Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
* Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
* Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
* Primarily phone-based support, with occasional live chat and/or customer retention responsibilities
**Qualifications**
* High school diploma, GED, or equivalent work experience
* Minimum of 1-year previous customer service and/or call center experience
* Previous experience with live chat and/or customer retention is a plus but not required
* Ability to thrive in a fast-paced environment
* Ability to display business maturity at all times and work efficiently without on-site supervision
**Technical Qualifications and Requirements**
* The employee must have a space in their place of residence suitable for the installation of a Home Agent workstation
* Work environment must be free from distractions, including any background noise that impacts the customer experience
* The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
* Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
* Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only)
* Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
**Call Volume**
* Typically 40-50 calls per day
**What We Offer**
* Competitive compensation package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Access to cutting-edge technology and tools
* Ongoing training and support to ensure your success
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!