**Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth at blithequark**

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark as an Experienced Customer Experience Champion II. In this role, you will be responsible for resolving customer needs through first-contact resolution, enhancing customer experiences, and driving sales growth through targeted recommendations and upselling. **About blithequark** At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. We do what we love – driving innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. **What You'll Be Doing** As a Customer Experience Champion II, you will be responsible for: * Resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality * Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries * Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to blithequark * Embracing the Service Plus mindset by resolving customer concerns and future concerns * Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights * Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for customers in your queue * Serving as a brand ambassador and advocate for customers newly joined to blithequark, throughout every contact and highlighting all that blithequark has to offer through our products and services * Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees * After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts * Promote and provide solutions about blithequark products, including phone, home internet, and other services on each call, with the ability to meet and exceed monthly sales targets **Where You'll Be Working** You will work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, you must be within a reasonable commute to the hub location in Texas. Onsite presence is required for up to three weeks within the training period for in-person training and onsite call taking for new hires, and during employment for periodic collaboration based on business needs. **What We're Looking For** To be successful in this role, you will need: * A Bachelor's degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * A strong sales acumen with a track record of meeting or exceeding revenue goals * Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business * The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs * Meet all home office requirements, including a private workspace, minimum internet speed, and desk for the required equipment provided **Even Better If You Have** * A degree * Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel) * Experience troubleshooting hardware, software, applications, network, and device issues * Experience promoting and upselling products or services * Based on the required in-person training and periodic center collaborations of this role, candidates should live in Texas within a 75-mile radius of our listed hub location **Home Office Requirements** * You will work from home in this remote role, with occasional in-person meetings and training * The home office must be located within the state of Texas and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you) * Wireless connections, satellite, or DSL are not acceptable * A dedicated, quiet, and private workspace * Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements * Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections **Benefits and Compensation** Our benefits are designed to help you move forward in your career, and in areas of your life outside of blithequark. From health and wellness benefit options, including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home and auto insurance, we also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company-paid holidays per year, and up to 6 personal days per year, parental leave, adoption assistance, and tuition assistance, plus other incentives. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay, such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. **Expected Salary** This is an incentive-based position with the potential to earn more. **Location** Irving, TX **Apply Now** If blithequark and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Apply for this job