Sr. IT/OT Support Engineer, GxP Manufacturing and Labs – Amazon Store

The Role We are seeking a skilled and customer-focused GxP IT Engineer to provide hands-on technical support for endpoints, laboratory instruments, and connected devices operating in Moderna’s regulated (GxP) environments. This role is essential to ensuring the reliability, compliance, and security of IT systems that underpin critical manufacturing and laboratory operations. You will serve as a key member of the global GxP IT Support team—focused on delivering consistent, high-quality service across sites through disciplined processes, collaboration, and operational excellence. The engineer will support end users and equipment in production and lab areas, ensuring that devices such as workstations, analytical instruments, printers, and related systems remain compliant, connected, and available. The ideal candidate is a pragmatic problem-solver who thrives in dynamic environments, able to balance technical depth with process rigor. You will partner closely with colleagues in Cybersecurity, Quality, Digital Core, and Manufacturing/CMC to ensure all support activities align with regulatory requirements, security standards, and Moderna’s commitment to operational integrity. This position offers an opportunity to contribute directly to Moderna’s mission by strengthening the reliability and compliance of digital systems supporting product development and manufacturing worldwide. Here’s What You’ll Do Provide hands-on technical support for endpoints, laboratory instruments, and connected devices in GxP-regulated manufacturing and lab environments, ensuring reliable, compliant, and secure operations. Support and maintain key systems including MES (Syncade), DeltaV, OSI PI, BMS, ThinManager, and Zebra label printers, ensuring uptime, proper configuration, and integration with related systems. Partner with automation, lab, and manufacturing teams to ensure systems and instruments are properly installed, qualified, and supported through their lifecycle — from deployment to decommissioning. Collaborate with Digital Core, Cybersecurity, and Quality teams to ensure all systems meet Moderna’s IT and compliance standards, including patching, access management, and vulnerability remediation. Perform troubleshooting, maintenance, and configuration activities on GxP endpoints and instrument-connected PCs, ensuring alignment with established SOPs, ITSM processes, and change control requirements. Participate in incident, problem, and service request management activities, maintaining clear documentation, root cause analysis, and audit-ready records. Ensure GxP systems and endpoints are managed according to approved lifecycle processes, including system validation (IQ/OQ/PQ), periodic review, and decommissioning. Collaborate with vendors and internal stakeholders to resolve complex technical issues and drive continuous improvement in reliability and service delivery. Contribute to the development of standard operating procedures, work instructions, and technical documentation to promote consistency and compliance across global sites. Participate in cross-functional initiatives to strengthen GxP IT service management, helping to embed security, compliance, and operational excellence into daily support practices. Here’s What You’ll Need (Basic Qualifications) Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field—or equivalent relevant experience. 7+ years of hands-on experience supporting GxP IT systems, laboratory instruments, or manufacturing technology in a pharmaceutical or biotech environment. Strong understanding of GxP principles, computerized system validation (IQ/OQ/PQ), and documentation practices required in regulated settings. Experience supporting or integrating systems such as MES (Syncade), DeltaV, OSI PI, BMS, LIMS, and ThinManager, along with laboratory instruments and Zebra printers. Proven ability to troubleshoot and support Windows endpoints and instrument-connected PCs, ensuring compliance with corporate security standards. Familiarity with Cybersecurity controls and endpoint protection tools (e.g., CrowdStrike or equivalent). Experience collaborating with cross-functional teams, including automation, lab engineering, Quality, and Cybersecurity, to deliver reliable and compliant system operations. Working knowledge of IT Service Management (ITSM) concepts (incident, change, and problem management) and experience in SOP-driven, audit-ready environments. Excellent communication, documentation, and stakeholder engagement skills, with a focus on consistency, accountability, and service excellence. Understanding of network routing, switching and firewall concepts. Here’s What You’ll Bring to the Table (Preferred Qualifications) Strong analytical and problem-solving skills with a proactive, solution-oriented mindset. Demonstrated ability to remain calm and effective under pressure while supporting critical manufacturing and laboratory operations in a 24x7 environment. Excellent communication and interpersonal skills, with the ability to collaborate across IT, Automation, Engineering, Manufacturing, Quality, and Cybersecurity teams. Highly organized, detail-oriented, and disciplined in following established processes, documentation standards, and compliance requirements. Proven ability to work independently and manage priorities with minimal supervision while maintaining alignment with team goals and service expectations. Adaptable and resourceful—able to navigate change in a dynamic, high-growth, and compliance-driven environment. Strong sense of ownership, accountability, and commitment to delivering high-quality, reliable, and compliant technical support. Collaborative mindset with a focus on partnership, transparency, and continuous improvement within a global, cross-functional team. Pay & Benefits At Moderna, we believe that when you feel your best, you can do your best work. That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between. Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs A holistic approach to well-being, with access to fitness, mindfulness, and mental health support Family planning benefits, including fertility, adoption, and surrogacy support Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown Savings and investment opportunities to help you plan for the future Location-specific perks and extras The salary range for this role is $130,800.00 - $209,400.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance. About Moderna Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. Our Working Model  As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. Moderna is a smoke-free, alcohol-free, and drug-free work environment. Equal Opportunities Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. Accommodations We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com.  Export Control Notice This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license. #LI-CK1 - Our Mission and Vision At Moderna we are pioneering the development of a new class of drugs made of messenger RNA (mRNA). This novel drug platform builds on the discovery that modified mRNA can direct the body’s cellular machinery to produce nearly any protein of interest, from native proteins to antibodies and other entirely novel protein constructs that can have therapeutic activity inside and outside of cells. We have a clear mission to propel the field of mRNA science forward and deliver new medicines to patients and a unique vision for how to achieve this mission. Our Mission: To deliver on the promise of transformative messenger RNA (mRNA) science to bring new medicines to patients. Our Vision: To unlock the potential of mRNA by establishing an ecosystem of teams and partners that will work together to develop the broadest possible array of drugs, across diverse therapeutic areas and routes of administration, for serious diseases that are not treatable today. Third Party Staffing Agencies Moderna does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position. Unsolicited resumes sent to Moderna from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Moderna and do not obligate Moderna to pay fees if we hire from those resumes. Reasonable Accommodation Notice Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Please inform the company's personnel representative by calling 617-460-9346 or emailing humanresources@modernatx.com if you need assistance completing any forms or to otherwise participate in the application process. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Return Home