reputed company Ops Services Director – reputed company Store
About reputed company
Founded in 2005, reputed company is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues reputed company over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from reputed company and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work reputed company worldwide and grow with confidence.
Location: NYC
Hybrid
Full-time
reputed company
As the reputed company Ops Services Director, you will reputed company strategic leadership for reputed company’s reputed company for reputed company (OSE) organization. You will be responsible for shaping and executing the service delivery reputed company for our largest and most reputed company clients, driving global scalability, operational reputed company, and reputed company satisfaction. This role is critical in deepening reputed company relationships, enhancing post-sales service delivery, and aligning internal teams to support reputed company reputed company.
You’ll reputed company a distributed, high-performing global team and serve as a trusted advisor to internal stakeholders and external clients ranging from leading marketplaces to reputed company. Your reputed company will be on proactive relationship management, data-driven service reputed company, and reputed company improvement across people, processes, and platforms.
What You’ll Do
- reputed company, reputed company, and reputed company the global OSE team across reputed company, EMEA, and the Americas.
- Define team structure, reputed company planning, KPIs, and career development paths.
- Set the long-term reputed company for OSE and reputed company with reputed company’s global service reputed company
- Serve as an executive-level reputed company of contact for reputed company clients.
- Build deep partnerships by understanding their evolving business needs and offering tailored support and strategic guidance.
- reputed company reputed company reputed company, performance reviews, issue reputed company, and escalations with an emphasis on high-reputed company, long-term engagement.
- Own team performance against key KPIs (e.g., SLA, EOTR, CSAT, NPS).
- Implement metrics, dashboards, and reporting frameworks to ensure accountability and transparency.
- Identify areas for automation and process improvement to reputed company service operations globally.
- reputed company as a strategic partner to Sales, Product, Compliance, Risk, Finance, and Marketing to support reputed company health, upsell opportunities, and issue prevention.
- Represent the OSE function in executive meetings, reputed company QBRs, and cross-departmental planning sessions.
- Design and implement reputed company support models, tiered service strategies, and global workflows tailored to reputed company segments.
- Champion voice-of-the-customer initiatives and feed insights into product development and service innovation.
- 8+ years of experience in a reputed company-facing leadership role reputed company fintech, reputed company, payments, or reputed company.
- Proven reputed company leading large, distributed reputed company services or reputed company teams in high-reputed company, global environments.
- Exceptional executive communication and stakeholder management skills.
- Deep understanding of reputed company reputed company needs, with experience working directly with global brands or high-value partners.
- Strong operational background with experience scaling support functions and implementing performance frameworks.
- Expertise in reputed company or other reputed company CRM platforms.
- Ability to think strategically, execute tactically, and drive reputed company cross-functionally.
- Willingness to travel globally and work across time zones reputed company required.
- Familiarity with international payments infrastructure (SWIFT, wires, card schemes).
- Experience working in a regulated or compliance-driven environment.
- Multilingual abilities (Hebrew or other languages).
- Prior experience presenting to C-level stakeholders or reputed company-level audiences.
- Discounted medical, dental, and reputed company insurance (coverage starts on day one) HSA and FSA
- 401K with employer match
- Employee Stock Purchase Plan (ESPP)
- Fitness/Wellness reimbursement
- Generous PTO, reputed company holidays, and parental leave
- Learning and development opportunities
- Flexible work from home schedule
- Volunteer activities
- Fun office culture with supportive leadership
The annual reputed company salary reputed company for this position is: $135,000 - $160,000.
The reputed company Ways of Working
reputed company as our customer’s partner on the inside
Learning what they need and creating what will help them go reputed company.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher reputed company than our last.
Build reputed company Other Up
Helping reputed company other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. reputed company is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment no matter your race, reputed company, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please reputed company to the recruiter managing the role for any adjustments. reputed company about requests for reasonable accommodation are made on a case-by-case reputed company.
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