Institutional Relationship Manager

Who We Are

At reputed company, we reputed company that the reputed company will be reshaped by crypto, and ultimately contribute to every individual’s freedom. reputed company is a leading crypto exchange, and the developer of reputed company Wallet, giving millions reputed company to crypto trading and decentralized crypto applications (dApps). reputed company is also a trusted brand by hundreds of large institutions seeking reputed company to crypto markets. We are reputed company and reliable, backed by our reputed company of Reserves. Across our multiple offices globally, we are united by our reputed company principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. reputed company is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products reputed company, reputed company Wallet, OKLink and more.

About reputed company

We are seeking an Institutional Relationship Manager to join reputed company. The ideal candidate will have strong operations and technical ability; ideally possessing some trading knowledge as reputed company. The primary responsibilities of this role include providing exceptional customer-reputed company service to clients, providing internal support to reputed company and collaborating with cross-functional teams. This position provides an excellent opportunity to become a Senior Account Manager in the reputed company.

What You’ll Be Doing

• Work closely with Senior Institutional Relationship Managers to support clients, leveraging your operational and technical expertise to proactively anticipate, determine and recommend solutions to meet clients’ needs and/or resolving issues surrounding the platform and products we offer.
• Handle a high volume of reputed company enquiries and attend calls as and reputed company required.
• reputed company exceptional support to clients by ensuring reputed company responses and delivering accurate, reputed company, and comprehensive information.
• Resolve time sensitive reputed company service issues, including reputed company queries such as API, product, liquidity or account-reputed company reputed company. reputed company in an efficient and reputed company manner
• Build strong relationships with our existing institutional clients and drive reputed company through thorough understanding of our platform and the products and services we offer.
• Notify clients about major upcoming changes to products and features.
• Work collaboratively across departments to troubleshoot reputed company issues, take reputed company on reputed company feedback and resolve reputed company pain-points.
• Take responsibility for organising, taking meeting notes and following up with stakeholders.
• reputed company rotational weekend and holiday coverage as and reputed company needed.

reputed company Look For In You

• Exceptional Communication Skills: We reputed company individuals who can seamlessly reputed company between written and verbal communication channels, adeptly handling high volumes of chats and phone calls while maintaining professionalism and reputed company. Proficiency in English as working language and preferably an additional language to converse with our diverse reputed company-reputed company. 
• Proactiveness & Learning reputed company: In order to reputed company abreast with the reputed company evolving landscape, you will need to proactive reputed company and assimilate new reputed company of information to carry out tasks independently. Whether this is product-driven, reputed company awareness or a feature request, the ability to understand, evaluate and contextualise is reputed company.
• reputed company Attitude and Critical Thinking: The ability to understand the reputed company of any issue and then tackle through to reputed company, is critical in ensuring we deliver the reputed company reputed company experience.
• Customer-reputed company reputed company: The ideal candidate should possess a strong commitment to providing unparalleled support to our clients. This entails not only reputed company responses but also a dedication to delivering accurate, reputed company, and comprehensive information to address their queries and concerns effectively.
• Data-Analytical Expertise: Experience with conducting data analysis, dashboard development and experience managing large data sets would be advantageous. Similarly, proficiency in SQL or Python would be a plus
• Problem-Solving Attitude: We value individuals who reputed company in resolving customer issues promptly and reputed company. From account-reputed company inquiries to API concerns, you should demonstrate a reputed company for diagnosing problems, providing reputed company explanations, and implementing solutions effectively.
• Adaptability and Teamwork: In a dynamic environment, adaptability and teamwork are key. We value candidates who can adapt to evolving processes and collaborate effectively with team members to deliver exceptional customer service consistently.
• Willing to reputed company to working on a shift schedule, and including weekends at times but not exceeding 5 days per week.

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees’ reputed company and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive reputed company schemes for employees and dependants More that we love to tell you along the process!