Senior Manager, Customer Success (Audit, Risk & Compliance)

Who We Are

Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.
At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!

Why This Role is Exciting

We’re seeking an experienced and dynamic Senior Manager, Customer Success (Audit, Risk & Compliance) to take on a dual role as both a leader and practitioner. You’ll lead and develop a team of talented Customer Success Managers (CSMs) while directly partnering with enterprise customers to ensure they achieve measurable outcomes using AuditBoard’s platform.

This role is perfect for a strategic yet hands-on leader who thrives in a fast-paced, growth-oriented environment and brings deep experience in Customer Success, and GRC, Audit, or Risk Management. You’ll have a unique opportunity to shape how we engage our customers, scale our success model, and influence the future of our Customer Success organization.

What You’ll Do

As a Coach:

• Lead, mentor, and develop a team of CSMs, fostering a culture of accountability, enablement, and continuous improvement.

• Set clear goals, track key performance indicators (renewal, expansion, health), and drive outcomes through data-driven leadership.

• Conduct regular coaching, 1:1s, and performance management conversations to build strong individual contributors and future leaders.

• Partner cross-functionally with Sales, Product, and Marketing to align customer strategy with business priorities and influence the voice of the customer.

As a Player:

• Own executive-level relationships with strategic enterprise customers, ensuring adoption, value realization, and long-term retention.

• Build and execute customer success plans that connect business objectives to measurable AuditBoard outcomes.

• Partner with customer executives, audit leaders, and risk practitioners to drive optimization and expansion across GRC use cases.

• Act as a trusted advisor — bridging technical and business contexts to help customers mature their audit, risk, and compliance programs.

Attributes for Success

• 5–8+ years of Customer Success, Account Management, or Client Services experience in a B2B SaaS environment.

• 2–4+ years of experience managing and developing customer-facing teams, including direct performance management and career development.

• Hands-on experience in Audit, Risk, Compliance, or GRC programs — whether as a practitioner, consultant, or through a SaaS platform serving those domains.

• Proven success in enterprise customer retention, renewal, and expansion within a complex stakeholder environment.

• Demonstrated ability to lead through change, improve processes, and build scalable Customer Success motions.

• Exceptional communication and executive presence; able to engage and influence senior stakeholders (VP and C-suite).

• Familiarity with Customer Success platforms (Gainsight, Totango, or ChurnZero) and CRM tools (Salesforce).

• Willingness and ability to travel within the U.S. and Canada as needed.

Nice to Have

• Direct experience in internal audit, external audit, risk assurance, SOX, or IT compliance.

• Background working with or implementing GRC software platforms (AuditBoard, Workiva, Archer, ServiceNow, etc.).

• Previous experience in management consulting or Big 4 advisory focused on risk, controls, or compliance transformation.

• Experience leading post-sales or success teams within SaaS companies focused on enterprise GRC, audit, or risk automation.

Our Company Values

• Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do

• Win, together: Drive to be the best while supporting each other’s success

• Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals

• Personal improvement: Stay eager to share insights, seek feedback, and continuously learn

• Constant innovation: Challenge the status quo and drive improvements

Perks*

• Launch a career at one of the fastest-growing SaaS companies in North America!

• Live your best life (LYBL)! $200/mo for anything that enhances your life

• Remote and hybrid work options, plus lunch in the Cerritos office

• Comprehensive employee health coverage (all locations)

• 401K with match (US) or pension with match (UK)

• Competitive compensation & bonus program

• Flexible Vacation (US exempt & CA) or 25 days (UK)

• Time off for your birthday & volunteering

• Employee resource groups

• Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.
We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.

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