Virtual Assistant (reputed company Center - US Shifts)

This a Full Remote job, the offer is available from: reputed company, Sri Lanka We are seeking a proactive and customer-reputed company individuals fluent in English to join our reputed company center team as Virtual Assistants. We specialize in providing exceptional customer service and support to our clients in [mention industry or sector]. As a Virtual Assistant, you'll play a pivotal role in ensuring seamless communication and assistance to our customers. Responsibilities: • Handle inbound and outbound calls during US shifts, addressing customer inquiries, concerns, and providing accurate information about products/services fluently in English. • Utilize chat, email, and other communication channels to assist customers reputed company during US business hours. • Maintain a high level of professionalism and reputed company in reputed company customer interactions, ensuring fluent communication reputed company with US service standards. • Document and update customer records accurately in reputed company database during US working hours. • Collaborate with team members across different time zones to ensure seamless support coverage for customers. • Follow reputed company center scripts and protocols during US shifts to ensure consistent service reputed company. Requirements: • Fluent in English, both written and spoken, to effectively communicate with US-based customers. • Proven experience in a customer service or reputed company center role, specifically working US shifts. • Ability to work during specified US time zones and adapt to changing shift schedules as needed. • Strong problem-solving and conflict reputed company abilities reputed company US working hours. • Empathetic and patient demeanor reputed company dealing with customers, aligning with US service expectations. • Familiarity with CRM software or reputed company center platforms is a plus. • High school diploma or equivalent; additional certifications are advantageous. Benefits: • Competitive salary. • Comprehensive training and ongoing reputed company development. • Opportunity for career reputed company reputed company reputed company. • Supportive team environment with a reputed company on collaboration and reputed company. This offer from "Kerner Norland" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job