Success Manager job at Convergent Dental in ID, UT, AZ, MT, WY, CO, NM, ND, SD, NE, KS, OK, TX, MN, IA, MO, AR, LA, WI, IL, KY, MS, AL

Solea Success Manager Remote Hours Mountain or Central Time Zones Full Time • Fully Remote - US Convergent Dental has developed and launched Solea, a dental laser that can cut tissue in the oral cavity without anesthesia. Solea has quickly become the #1 hard and soft tissue laser in dentistry. This is an exciting time to join our amazing team. With our innovative technology we are looking to change the world of dentistry for dentists and their patients. POSITION SUMMARY We are seeking a highly motivated and customer-focused Solea Success Manager (SSM) to join our growing team. The SSM plays a critical role in driving customer success, revenue growth, and long-term adoption of Solea technology. This multifaceted position is responsible for achieving quarterly revenue goals, guiding new customers through onboarding, training, and implementation, and providing administrative and operational support to both our customers and commercial teams. The ideal candidate will excel at fostering strong customer relationships, coordinating cross-functional efforts, and ensuring a seamless and positive customer experience from installation through ongoing support. This is a fully remote position, ideally based in the Central or Mountain Time Zone. PRIMARY RESPONSIBILITIES Revenue Growth Achieve or exceed assigned quarterly revenue targets through selling annual support and maintenance renewal agreements within the assigned territory. Customer Onboarding & Implementation Coordinate and lead onboarding meetings with new customers. Manage delivery and installation timelines to ensure successful implementation. Organize training logistics and oversee order fulfillment to support successful adoption. Ongoing Customer & Sales Support Monitor and manage at-risk accounts to maintain customer satisfaction. Handle service escalations and ensure timely resolution of issues. Support onboarding for new Solea applications and provide continued enablement for customers and internal sales partners. Identify and pursue opportunities for additional education, training, or adoption of new clinical applications. Operational Excellence & Communication Maintain accurate and detailed records of all customer interactions and activities within Salesforce our CRM system. Communicate customer updates, progress, and feedback effectively across internal teams. Collaborate closely with Sales, Clinical, and Operations teams to deliver an exceptional customer experience. ESSENTIAL SKILLS & ATTRIBUTES Communication – able to communicate effectively and creatively to achieve a specified result. Sales oriented – ability to learn every detail about Solea products and services to confidently sell to existing customers. Customer centric – service-oriented individual with rapport-building skills are essential to success. Active problem solving – able to interpret what customers might need and how to achieve the end-result. Self-discipline – must be motivated and organized in a remote work environment. Self-starter – prides themselves on taking the initiative to go above and beyond. Organized – able to multi-task with impeccable follow through. Empathic listener – deeply understand the goals, drivers and needs of others. REQUIREMENTS Work experience in at least 2 of the following categories: account management, sales, hospitality, customer success, product training. Dental experience a plus, familiarity with the clinical and business workflow in a dental practice Excellent written and verbal communication skills – able to give formalized presentations virtually. Strong computer skills in Excel, PowerPoint, Salesforce, and all Microsoft Outlook Applications Function well in a fast-paced, agile organization Able to work diligently in a remote setting – performing and recording required tasks. Adhere to the company’s core values and vision. SALARY This position includes a base salary and commission structure with a range from $50,000 - $85,000. About Convergent Dental Convergent Dental is a high-energy, high-tech, dental systems company that is experiencing rapid growth and looking for new team members who can grow with us. Our environment is fast paced and entrepreneurial. We seek someone who will thrive in a highly autonomous environment and is willing to roll up their sleeves to get the job done. The Company has entered the market with Solea, the first-of-its-kind CO2 hard and soft tissue laser that cuts faster than any other laser-based system in dentistry. Solea’s speed and precision is a result of its wavelength and computer controls that are unique to Convergent Dental. If you are a motivated, career-oriented individual who is interested in being in on the early stage of a significant opportunity, Convergent Dental is the place for you. Convergent Dental is committed to developing a diverse and talented team. All candidates that meet the job requirements are encouraged to apply. If you are unsure whether you meet 100% of the requirements, we encourage you to inquire and/or apply. Convergent Dental is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Disclaimer for Recruitment Agencies Convergent Dental, Inc. does not accept unsolicited resumes from recruiters or employment agencies in response to our Careers page or any job posting or social media post, and are not looking to engage a new firm for recruitment services. Convergent Dental, Inc. will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Convergent Dental, Inc. explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes received, including those submitted to hiring managers, are deemed to be the property of Convergent Dental, Inc. This is a remote position. Compensation: $50,000.00 - $85,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apply tot his job Apply To this Job