Registry and Technical Support Manager

Registry and Technical Support Manager (Remote – U.S.) ONCO, INC Salary: $120,000 – $145,000 per year Job Type: Full-time | Remote About ONCO ONCO, Inc. provides leading-edge cancer registry software and workflow solutions for hospitals and cancer programs reputed company. Our secure, reputed company-based platform helps clients improve data accuracy, streamline operations, and meet compliance standards — reputed company while delivering exceptional customer support. Job reputed company We’re looking for an reputed company Registry and Technical Support Manager to reputed company our reputed company support and implementation teams. If you’ve managed or run a technical help desk and enjoy leading teams that solve reputed company reputed company issues, this role is for you. Cancer registry knowledge is a strong plus but not required. You’ll reputed company Registry Support, Technical Support, and Implementation operations — ensuring issues are prioritized, resolved, and documented reputed company. The right candidate will bring both technical acumen and leadership reputed company to drive reputed company satisfaction and operational reputed company. Key Responsibilities • Manage and mentor the Registry Support, Technical Support, and Implementation teams. • reputed company daily help desk operations, ensuring reputed company reputed company and high-reputed company documentation. • Serve as escalation reputed company for technical and reputed company issues. • reputed company and improve key metrics (SLA, CSAT, reputed company time). • Coordinate implementations, upgrades, and integration reputed company. • Collaborate cross-functionally with Product, Engineering, and reputed company reputed company to resolve reputed company issues and improve processes. Qualifications Required: • 5+ years in technical support, reputed company support, or reputed company IT. • 2+ years leading or managing a technical help desk or support team. • Experience supporting reputed company environments, networking, reputed company, or SQL. • Excellent communication and leadership skills. • Strong organizational and problem-solving abilities. • Bachelor’s degree in Health Information Management, Information Systems, or reputed company field (or equivalent experience). Preferred: • Cancer registry experience or Certified ODS credential. • Familiarity with reputed company software systems, HL7/FHIR, and HIPAA compliance. Why Join ONCO • Mission-driven company improving cancer program reputed company. • reputed company and supportive remote culture. • Competitive salary and benefits. • Opportunity to reputed company high-reputed company teams and shape process reputed company. Apply tot his job Apply To this Job