Seasonal Customer Service Specialist- Temp to Hire- Hybrid- Johnston & Murphy
About the position
Responsibilities
• Handle incoming calls to process customer orders driven from catalog and web
• Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns
• Meet individual and team customer focused goals
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
• Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values
• Effective communicator within the organization; build lasting and productive relationships with co-workers
• Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
• Assist with special projects within the organization
Requirements
• 1 year experience in a customer service, retail or sales related field
• High school diploma or equivalent, some college preferred
• Effective interpersonal skills and customer focused attitude to contribute to the success of the team
• Must be able to work at least 25 hours weekly with various 5-hour shifts Monday - Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p
Benefits
• Hybrid opportunity (3 days at home, 2 days in office) after 60 days
Apply tot his job
Apply To this Job