Experienced Customer Success Manager for Strategic Partnerships and Client Relationship Development at Blithequark

Introduction to Blithequark and the Role

At blithequark, we are driven by a passion for delivering exceptional customer experiences and making a meaningful impact in the lives of our clients. As a pioneer in the education sector, we have been at the forefront of live online learning since our inception. Our mission is to empower students of all ages and backgrounds by providing access to high-quality educational resources and support. We believe that every individual deserves the opportunity to reach their full potential, and we are committed to helping them achieve their goals.

We are now seeking a highly skilled and motivated Customer Success Manager to join our team in Los Angeles. As a key member of our customer success team, you will play a vital role in driving business growth, fostering strong relationships with our partners, and ensuring that our clients receive the best possible experience. If you are a results-driven professional with a passion for customer success and a proven track record of delivering exceptional results, we encourage you to apply for this exciting opportunity.

Job Overview

The Customer Success Manager will be responsible for overseeing a specific partnership portfolio, driving conversion rates, and elevating overall customer satisfaction levels. You will serve as the primary point of contact for client inquiries, escalations, and feedback, providing exceptional customer support and assistance to ensure a seamless experience for our clients and their employees. Your ultimate goal will be to ensure that every partner client has a remarkable experience with blithequark, resulting in long-term relationships and business growth.

Key Responsibilities

• B2B and B2C Client Relationship Management: Build and nurture strong, long-lasting relationships with partner clients, resulting in a high NPS rating. Act as the primary point of contact for client inquiries, escalations, and feedback.
• Conversion Rate Optimization: Collaborate with Sales and Marketing teams to implement strategies that maximize the conversion of users into customer-paid programs. Maximize program usage and overall customer retention.
• Customer Onboarding and Training: Efficiently onboard new customers, meeting SLA standards. Facilitate client onboarding sessions and provide training on blithequark's offerings and services. Ensure clients are equipped with the necessary resources to make informed decisions about educational support.
• Feedback Collection and Analysis: Gather and analyze client feedback to identify areas for improvement and implement strategies to enhance customer satisfaction levels.
• Performance Tracking and Reporting: Monitor and track key performance metrics related to products, conversion rates, and customer satisfaction. Generate regular reports to assess progress and identify opportunities for growth.
• Cross-Functional Collaboration: Collaborate with internal teams, including Ed Services, Sales, Marketing, Product, and Engineering, to drive client success initiatives and address client needs. Work closely with the partnership manager to ensure all partner needs are met.

Qualifications and Requirements

To be successful in this role, you will need to possess a unique blend of skills, experience, and personal qualities. The ideal candidate will have:

• Bachelor's degree in Business, Marketing, Education, or a related field.
• Proven experience (5+ years) in customer success, account management, or client relations.
• Strong understanding of the education industry and corporate benefits programs.
• Exceptional communication, negotiation, and relationship-building skills.
• Analytical mindset with the ability to use data to drive decision-making.
• Goal-oriented and results-driven approach.

Preferred qualifications include experience working in a fast-paced, dynamic environment, with a proven track record of delivering exceptional customer experiences and driving business growth.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong attention to detail and organizational skills.
• Ability to build and maintain strong relationships with clients and internal stakeholders.
• Strong understanding of customer success principles and practices.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Success Manager, you will have access to a range of training and development opportunities, including:

• Professional development programs.
• Mentorship and coaching.
• Industry conferences and events.
• Opportunities for career advancement.

We believe that our employees are our greatest asset, and we are committed to providing them with the support and resources they need to succeed.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on a set of core values, including:

• Customer-centricity.
• Innovation and creativity.
• Collaboration and teamwork.
• Integrity and transparency.
• Accountability and results-driven approach.

We believe that our culture is a key factor in our success, and we are committed to maintaining a positive and inclusive work environment.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $68,000 - $75,000 per year, depending on experience. In addition to your salary, you will also be eligible for a range of perks and benefits, including:

• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.
• Access to cutting-edge technology and tools.

Conclusion

If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will have the chance to make a real difference in the lives of our clients, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our dynamic and supportive team – apply now!