Experienced Customer Success Manager, Business Services – Driving Client Growth and Risk Mitigation through Innovative Solutions

Welcome to blithequark

At blithequark, we are the essential partner in the assessment of risk, offering a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. As a leader in the industry, we pride ourselves on providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Team

Our team is dedicated to partnering with organizations to address and solve complex risk problems. We are an industry-leading sales organization that values collaboration, innovation, and customer satisfaction. As a Customer Success Manager, you will be part of a dynamic team that is passionate about delivering exceptional results and making a positive impact on our clients' businesses.

About the Job

The Customer Success Manager role is a critical part of our team, working closely with clients to drive the utilization of blithequark products across various platforms to create positive business outcomes. As a Customer Success Manager, you will be responsible for building strong relationships with our clients, understanding their needs, and providing tailored solutions to help them achieve their goals. You will work closely with our internal teams, including sales, product, and support, to ensure that our clients receive exceptional service and support.

Key Responsibilities

• Engage with clients post-implementation to address product performance inquiries and ensure ROI has been met
• Optimize every client contact to assess additional client needs and uncover additional sales opportunities
• Prepare client correspondence per established communication plan and communicate regularly with clients, both proactively and on demand
• Resolve service delivery or quality problem issues raised by clients and work with internal teams to respond to these issues, including participating in problem resolution process with support teams
• Collaborate with the product team to further develop knowledge on particular solutions to enhance the client’s experience with blithequark
• Ensure continuous improvement by identifying changes in performance, completing and documenting analysis, and driving enhancements to production

Qualifications

To be successful in this role, you will need:

• 3+ years of customer success or sales experience
• Bachelor's degree in Business or equivalent experience
• Experience working with customers in a variety of industries, such as financial services, fintech, and credit
• Consultative skills with the ability to collaborate and explore options with customers
• Strong organizational and project management skills
• Excellent communication skills, both written and verbal
• Ability to work in a team environment, soliciting input and feedback

Preferred Qualifications

• Experience working with risk management solutions
• Knowledge of the financial services industry
• Proven track record of driving customer growth and retention
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

To succeed in this role, you will need to possess excellent communication, interpersonal, and problem-solving skills. You will need to be able to build strong relationships with our clients, understand their needs, and provide tailored solutions to help them achieve their goals. You will also need to be able to work effectively in a team environment, collaborating with internal stakeholders to drive results.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Success Manager, you will have opportunities to develop your skills and knowledge, take on new challenges, and advance in your career. We offer a range of training and development programs, including mentorship, coaching, and formal training, to help you achieve your career goals.

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion. We believe that having a diverse workforce with different perspectives is key to creating innovative new products for our global customers. We have a range of diversity employee networks and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible working hours, remote work options, and professional development opportunities.

Conclusion

If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for the Customer Success Manager role at blithequark. As a leader in the industry, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package. Don't miss out on this opportunity to join our team and make a positive impact on our clients' businesses. Apply now!