Experienced Senior Customer Success Manager for Strategic Global Accounts – Remote Opportunity with blithequark

Introduction to blithequark and Our Mission

At blithequark, we are driven by a bold vision to revolutionize the way companies approach global employment. We believe that talent is evenly distributed around the world, but opportunities are not. This disparity is what fuels our mission to create a more equitable and accessible job market. By launching our global employment platform, we aim to empower companies to hire, pay, and care for the best talent, regardless of their geographical location. As a fully distributed organization, we practice what we preach, with a vibrant team of over 500 employees spanning 60+ countries. Our commitment to diversity, equity, and inclusion is reflected in our leadership team and employee base, which is 60% female. We have achieved remarkable milestones, including featuring in Forbes as one of the top companies for remote jobs, raising $150 million in Series C funding, and attaining B Corp status in 2023.

About the Role

We are seeking an experienced Senior Customer Success Manager to join our team at blithequark. As a key member of our Customer Success team, you will be responsible for nurturing and retaining our most strategic customers. This is a unique opportunity to work remotely and be part of a dynamic team that is changing the world of global employment. Please note that this is a six-month fixed-term employment contract until April 2025. The ideal candidate will be based within +/- 5 UTC (EMEA) working hours to ensure seamless collaboration with our global team.

Key Responsibilities

As a Senior Customer Success Manager at blithequark, your primary focus will be on delivering exceptional customer experiences and driving long-term partnerships with our strategic accounts. Your key responsibilities will include:

• Managing a portfolio of blithequark's most strategic accounts, acting as a trusted advisor to your customers, and understanding their business objectives, challenges, and goals to ensure they maximize the value of our products and services.
• Running regular account reviews with customers to ensure the relationship remains healthy and sharing structured updates on product and service developments.
• Educating customers about blithequark's products and services and running product training for different customer personas.
• Effectively handling customer escalations by working cross-functionally to find prompt and satisfactory resolutions.
• Applying a data-driven mindset to customer inquiries, needs, and insights to feed the customer voice back to the business.
• Working cross-functionally with Product, Account Management, and Support to translate customer feedback and ensure high-impact and customer-centric improvements.
• Completing ongoing upskilling as our product rapidly continues to accelerate.

Essential Qualifications

To be successful in this role, you will need:

• 4+ years of experience in a Customer Success, Account Manager, or quota-carrying role, preferably in a SaaS or technology company.
• A proven track record of managing multiple customer relationships and driving customer success initiatives.
• Ability to effectively manage customer expectations and any conflicts that may arise.
• Excellent operating rhythm to keep routine deliverables on track while escalations emerge.
• Excellent communication and presentation skills.
• Problem-solving mentality and demonstrated conflict resolution capabilities.
• An autonomous, professional, and human-centric approach to customer relationships.
• Process-minded with a focus on scale and efficiency for your work.
• Comfortable working remotely and taking a proactive approach to asynchronous communication.
• Growth-minded and solutions-oriented with the desire to roll up your sleeves and solve problems as they arise.
• A curious team player with the interest to try new things, bring initiatives, test, and use the possibility to be creative.
• A high degree of empathy and a positive attitude, with a strong work ethic and understanding that everyone around you is working hard to achieve our mission.
• Drive for the social impact mission and desire to use your skills to influence global change and employment opportunities.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience in the EOR or HR industry and employment practices in more than one country.
• Proficiency in Zendesk, Asana, Notion, and Slack.
• Ability to speak languages other than English fluently.

What We Offer

At blithequark, we offer a unique opportunity to be part of a dynamic and mission-driven team that is changing the world of global employment. As a Senior Customer Success Manager, you will have the chance to work remotely and collaborate with a talented team of professionals from around the world. We offer a competitive compensation package, opportunities for professional growth and development, and a chance to make a real impact on the lives of our customers and the global community.

Our Culture and Values

At blithequark, we are committed to creating a culture that is inclusive, diverse, and equitable. We believe in empowering our employees to take ownership of their work and to make decisions that align with our mission and values. We are a fully distributed team, and we believe in the importance of flexibility, autonomy, and asynchronous communication. We are a team of curious and creative problem-solvers who are passionate about making a difference in the world.

How to Apply

If you are a motivated and experienced customer success professional who is passionate about making a difference in the world, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We can't wait to hear from you and explore how you can contribute to our mission at blithequark.

Conclusion

At blithequark, we are committed to creating a better future for global employment, and we believe that our team is the key to achieving this vision. As a Senior Customer Success Manager, you will play a critical role in driving our mission forward and making a real impact on the lives of our customers. If you are ready to join a dynamic and mission-driven team and to take your career to the next level, we encourage you to apply for this exciting opportunity. Let's work together to create a more equitable and accessible job market for all.