**Customer Success Manager – Unlocking Global Opportunity for Every Person, Team, and Business at blithequark**

Are you a passionate business builder with a knack for tackling complex challenges and driving real impact across a business? Do you thrive in a highly collaborative, high-performance team and have a strong desire to be in the technology space? If so, we invite you to join our dynamic team at blithequark, the all-in-one payroll and HR platform for global teams, as a Customer Success Manager. **About blithequark** At blithequark, our vision is to unlock global opportunity for every person, team, and business. We're the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google. **Your Experience at blithequark** As a Customer Success Manager at blithequark, you'll be at the forefront of the global work revolution, tackling complex challenges that impact millions of people's working lives. With our momentum – backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years – you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Your experience at blithequark will be a career accelerator, and we're committed to providing you with the tools, resources, and support you need to succeed. **Key Responsibilities** As a Customer Success Manager, you'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You'll serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues, and you'll be an internal advocate for clients with blithequark by championing new products and capabilities to facilitate the expansion of each client's business with blithequark. Your key responsibilities will include: * Accounts: Managing a high volume of small spend accounts in either our SMB/MM or ENT segments * Risk: Identifying and flagging risks that will lead to customer churn * Relationships: Building relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation * Product: Being the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders * Providing a high-quality experience to our customers on a day-to-day basis * Coordinating with internal stakeholders to ensure timely response and completion of customer requests * Driving adoption of platform features that will lead to a better customer experience and better retention **Requirements** To be successful in this role, you'll need: * 2+ years of experience in a customer-facing role, preferably in a technology company * A strong desire to be in the technology space * A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them * Quantitatively inclined and data savvy, with the ability to draw quick, insightful conclusions from complex data sets * A reliable, motivated self-starter with a passionate growth mentality * A solid track record of achievement, with a history of delivering quantifiable business impact * A strong analytical foundation with the ability to manipulate and synthesize data * Curiosity and a desire to make an impact **Total Rewards** Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you'll enjoy include: * Stock grant opportunities dependent on your role, employment status, and location * Additional perks and benefits based on your employment status and country * The flexibility of remote work, including optional WeWork access **Work Environment and Company Culture** At blithequark, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. We're committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. **How to Apply** If you're a passionate business builder with a knack for tackling complex challenges and driving real impact across a business, we invite you to apply for the Customer Success Manager role at blithequark. Please submit your application, including your resume and a cover letter, through our careers page. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. We will provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@blithequark.com of the nature of the accommodation that you may require, to ensure your equal participation. **Data Protection Practices** For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144 **Apply Now** Apply to this Job Apply for this job