**Experienced Customer Success Manager for Smart City Solutions – Waste Management Technology Expertise**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth in the waste management technology sector? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading innovator in waste management technology, as our Customer Success Manager for Smart City Solutions. **About blithequark** blithequark is a pioneering company at the forefront of waste management technology, dedicated to revolutionizing the way cities manage waste and resources. Our cutting-edge solutions, including the RUBICONSmartCity software, empower municipalities to optimize waste collection, reduce costs, and enhance the overall quality of life for their citizens. As a Customer Success Manager, you will play a vital role in ensuring the successful adoption and utilization of our software by government partners across the Mid-Atlantic Area. **Why Join blithequark?** * **Competitive Salary and Benefits**: Enjoy a salary up to $100k, fully paid medical premiums for all full-time employees and their dependents, and unlimited Paid Time Off. * **Remote Work Opportunities**: Work from the comfort of your own home or office in the Mid-Atlantic Area, with the flexibility to balance work and personal life. * **Career Advancement and Growth**: Take advantage of opportunities for career advancement and growth within our organization, with a focus on professional development and skill enhancement. * **Supportive and Collaborative Work Environment**: Join a team of passionate professionals who share your commitment to delivering exceptional customer experiences and driving business growth. **Key Responsibilities** As a Customer Success Manager for Smart City Solutions, your primary focus will be on ensuring the successful adoption, use, and leverage of the RUBICONSmartCity software by government partners. Your key responsibilities will include: * Building and maintaining strong relationships with government staff and municipal leadership to ensure seamless adoption and utilization of our software. * Advocating for the customer and balancing internal and external stakeholder expectations to drive business growth and customer satisfaction. * Analyzing data and creating visualizations to support decision-making and drive business outcomes. * Providing exceptional customer service and support to SaaS clients, ensuring timely issue resolution and proactive issue prevention. * Collaborating with cross-functional teams to identify and address customer pain points, develop solutions, and drive business growth. **Essential Qualifications** To succeed in this role, you will need: * A minimum of 8 years of work experience, with a proven track record in account management or customer success. * In-depth knowledge of the sanitation industry, with a strong understanding of waste management technology and its applications. * Tech-savviness, with experience in SaaS technology and a willingness to learn and adapt to new tools and platforms. * Strong communication and organizational skills, with the ability to effectively manage multiple stakeholders and priorities. **Preferred Qualifications** While not essential, the following qualifications will make you an even stronger candidate: * 2 years of routing and logistics experience, with a strong understanding of transportation and delivery optimization. * Experience with artificial intelligence and machine learning, with a focus on data-driven decision-making and predictive analytics. * Strong data analysis skills using Excel, PowerBI, or other tools, with the ability to create compelling visualizations and insights. **Skills and Competencies** To excel in this role, you will need to possess: * Excellent communication and interpersonal skills, with the ability to build strong relationships with government staff, municipal leadership, and internal stakeholders. * Strong analytical and problem-solving skills, with the ability to analyze complex data sets and create actionable insights. * Proven ability to work in a fast-paced, dynamic environment, with a focus on adaptability and flexibility. * Strong organizational and time management skills, with the ability to prioritize multiple tasks and deadlines. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting your career growth and development. As a Customer Success Manager, you will have access to: * Regular training and development opportunities, with a focus on skill enhancement and professional growth. * Mentorship and coaching from experienced professionals, with a focus on career advancement and leadership development. * Opportunities to work on high-impact projects and initiatives, with a focus on driving business growth and customer satisfaction. **Work Environment and Company Culture** blithequark is a dynamic, fast-paced organization that values innovation, collaboration, and customer satisfaction. Our work environment is supportive and inclusive, with a focus on work-life balance and employee well-being. As a Customer Success Manager, you will be part of a team that is passionate about delivering exceptional customer experiences and driving business growth. **Compensation, Perks, and Benefits** We offer a competitive salary up to $100k, fully paid medical premiums for all full-time employees and their dependents, and unlimited Paid Time Off. You will also have access to a range of benefits, including: * Comprehensive health insurance, with a focus on employee well-being and health. * Retirement savings plan, with a focus on long-term financial security. * Paid time off, with a focus on work-life balance and employee relaxation. * Professional development opportunities, with a focus on skill enhancement and career growth. **Conclusion** If you are a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth in the waste management technology sector, we invite you to join blithequark as our Customer Success Manager for Smart City Solutions. With a competitive salary, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic, fast-paced organization that is shaping the future of waste management technology. Apply now to take the first step in your career journey with blithequark! Apply for this job