**Senior Customer Success Manager (Fixed Term Cover) - Remote Opportunity at blithequark**

Are you a seasoned customer success professional looking for a new challenge that aligns with your values and passion for global employment? Do you want to be part of a dynamic team that's changing the status quo and making a real impact? Look no further! blithequark is seeking an experienced Senior Customer Success Manager to join our remote team on a fixed-term contract until April 2025. **About blithequark** At blithequark, we're on a mission to democratize opportunities and create a more inclusive and equitable world. We believe that everyone deserves access to quality employment, regardless of their location or background. Since our inception in January 2020, we've been pioneering the global employment platform, helping companies like yours hire, pay, and care for talent anywhere. Our commitment to diversity, equity, and inclusion has earned us a spot on Forbes' list of Top 30 Companies for remote jobs, and we're just getting started! **The Role** As a Senior Customer Success Manager at blithequark, you'll be responsible for nurturing and retaining our most strategic customers, ensuring they maximize the value of our products and services. You'll work closely with your Account Manager to align day-to-day activities with a clear picture of high-value partnership between blithequark and our customers. Your expertise will be invaluable in driving customer success initiatives, managing customer expectations, and resolving conflicts. **Key Responsibilities** * Manage a portfolio of blithequark's most strategic accounts, acting as a trusted advisor to your customers and understanding their business objectives, challenges, and goals. * Run regular account reviews with customers to ensure the relationship remains healthy and share structured updates on product and service developments. * Educate customers about blithequark's product and services and run product training for different customer personas. * Effectively handle customer escalations, working cross-functionally to find prompt and satisfactory resolutions. * Apply a data-driven mindset to customer inquiries, needs, and insights to feed the customer voice back to the business. * Work cross-functionally with Product, Account Management, and Support to translate customer feedback and ensure high-impact and customer-centric improvements. * Complete ongoing upskilling as our product rapidly continues to accelerate! **Core Requirements** * 4+ years of experience in a Customer Success, Account Manager, or quota-carrying role, preferably in a SaaS or technology company. * Proven track record of managing multiple customer relationships and driving customer success initiatives. * Ability to effectively manage customer expectations and any conflicts that may arise. * Excellent operating rhythm to keep routine deliverables on track while escalations emerge. * Excellent communication and presentation skills. * Problem-solving mentality and demonstrated conflict resolution capabilities. * Autonomous, professional, and human-centric approach to customer relationships. * Process-minded with a focus on scale and efficiency for your work. * Comfortable working remotely and taking a proactive approach to asynchronous communication. * Growth-minded and solutions-oriented with the desire to roll up your sleeves and solve problems as they arise. * A curious team player with the interest to try new things, bring initiatives, test, and use the possibility to be creative. * A high degree of empathy and a positive attitude. You work hard and know that everyone around you is, too. * Drive for the social impact mission and desire to use your skills to influence global change and employment opportunities. **Nice to Have** * Experience in the EOR or HR industry and employment practices in more than one country. * Proficiency in Zendesk, Asana, Notion, and Slack. * Ability to speak languages other than English fluently. **What You'll Need** * A reliable home internet connection (or be able to get one). * Fluent English language skills. **Why Join blithequark?** * Be part of a dynamic team that's changing the status quo and making a real impact. * Work remotely with a global team of like-minded professionals. * Enjoy a competitive compensation package and benefits. * Develop your skills and expertise in a rapidly growing industry. * Contribute to a company that's committed to diversity, equity, and inclusion. * Join a community that's passionate about creating a more inclusive and equitable world. **How to Apply** If you're a motivated and experienced customer success professional looking for a new challenge, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team! Apply for this job