Experienced Remote Customer Service Agent – Seasonal Opportunity for Exceptional Customer Experience Professionals at blithequark

Introduction to blithequark

Imagine being part of a dynamic team that values safety, professionalism, empathy, integrity, and innovation. At blithequark, we are dedicated to delivering exceptional customer experiences and making a positive impact on the world. As a leader in our industry, we are committed to providing top-notch protection and services to our customers. With a rich history spanning over a century, blithequark has established itself as a trusted and iconic brand name. We are now seeking talented and self-motivated individuals to join our team as Remote Customer Service Agents – Seasonal, to provide outstanding support to our customers and contribute to our mission of delivering peace of mind.

Job Overview

As a Remote Customer Service Agent – Seasonal at blithequark, you will have the opportunity to work in a fast-paced, fully remote environment, supporting our field offices and customers alike. You will be responsible for managing customer relationships, identifying opportunities for cross-selling and up-selling, and providing best-in-class service to our valued customers. If you possess excellent interpersonal and communication skills, are comfortable working in a high-volume role, and have a strong desire to help others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Work remotely from your home office, utilizing the computer and equipment provided by blithequark
• Support our field's peak season, which starts building around February, and manage heavy call volumes during this period
• Develop and maintain strong customer relationships to ensure exceptional service and retention
• Identify opportunities for cross-selling and up-selling, and assist customers by offering remedies to retain business
• Utilize gamification tools to measure performance and increase engagement virtually
• Collaborate with our team to achieve sales and customer service goals, and contribute to the growth and success of blithequark

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:

• A competitive salary and incentives, with opportunities for career advancement and professional growth
• A four-week quality training program, designed to equip you with the skills and knowledge necessary to succeed in this role
• Variety of schedules, including nights, weekends, and holidays, to accommodate your needs and preferences
• Gamification methods to measure performance and increase engagement virtually, ensuring a fun and collaborative work environment
• Great pay and incentives, with a starting hourly rate of $16.73 and a 3% sales commission
• 401(k) plan with company match, employee stock purchase plan, and other benefits to support your financial well-being
• Opportunities for high performers to transition into regular, full-time employment, based on business needs and performance

Why blithequark?

At blithequark, we are proud of our rich history, our commitment to excellence, and our dedication to making a positive impact on the world. As a global residential and business service provider, we have established ourselves as a leader in our industry, with a strong reputation for delivering exceptional customer experiences. By joining our team, you will become part of a dynamic and innovative organization that values safety, professionalism, empathy, integrity, and innovation.

Qualifications

To be successful in this role, you will need:

• High School/GED or equivalent
• 1-2 years of customer service experience, either within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed and ability to pass a computer assessment
• Ability to pass a background and drug screen
• Excellent interpersonal and communication skills, with a strong ability to empathize with customers
• Strong computer skills in various software and web-based applications, including Microsoft Office
• Comfortable working in a high-volume role, with the ability to prioritize tasks and manage time efficiently

Work from Home Requirements

To work from home as a Remote Customer Service Agent – Seasonal, you will need:

• An appropriate workspace in your home, with a private or semi-private area free from distractions and background noise
• A workspace with adequate furnishings, such as a desk and chair, and sufficient lighting
• A minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection, with the ability to hardwire directly to a modem

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our employees. As a Remote Customer Service Agent – Seasonal, you will have access to a range of training and development opportunities, including our comprehensive four-week training program, designed to equip you with the skills and knowledge necessary to succeed in this role. You will also have the opportunity to work with experienced professionals, who will provide guidance and support to help you achieve your career goals.

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and innovative work environment, which is characterized by a strong sense of teamwork, collaboration, and camaraderie. Our company culture is built on a foundation of safety, professionalism, empathy, integrity, and innovation, and we are committed to making a positive impact on the world. As a Remote Customer Service Agent – Seasonal, you will be part of a team that values diversity, inclusion, and respect, and that is dedicated to delivering exceptional customer experiences.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive range of compensation, perks, and benefits, designed to support the well-being and success of our employees. These include a competitive salary and incentives, a 401(k) plan with company match, employee stock purchase plan, and other benefits to support your financial well-being. We also offer a range of perks, including flexible scheduling, opportunities for career advancement, and a dynamic and innovative work environment.

Conclusion

If you are a self-motivated and customer-focused individual, with a strong desire to help others and make a positive impact on the world, we encourage you to apply for this exciting opportunity to join our team as a Remote Customer Service Agent – Seasonal. At blithequark, we are committed to delivering exceptional customer experiences, and we are looking for talented and dedicated individuals to help us achieve our mission. Don't hesitate to apply – submit your application today and take the first step towards an exciting and rewarding career with blithequark!