Experienced Full Time Remote Contact Center Agent - Customer Service Representative for Dynamic Healthcare Team at blithequark

Introduction to blithequark and the Industry

At blithequark, we are driven by a purpose to deliver exceptional customer experiences and provide top-notch assistance to our members and providers. As a leader in the healthcare industry, we believe in flexibility, diversity, and inclusivity. Our mission is to provide quality healthcare services, and we are committed to making a positive impact on the lives of our customers. If you are passionate about making a difference and have a strong desire to work in a dynamic and fast-paced environment, we invite you to join our team as a Contact Center Agent - Customer Service Representative.

Job Overview

As a Contact Center Agent - Customer Service Representative at blithequark, you will be the frontline of our operations, ensuring member satisfaction through effective communication, problem resolution, and client education. This role is pivotal in providing exceptional assistance to our members and providers, addressing a wide range of inquiries related to insurance, applications, and claims across various product lines such as Medicare and Medicaid. Your role will also include retention of membership, handling dis-enrollments, and escalating issues that require further intervention.

Key Responsibilities

• Interact with providers and members via phone to provide information in response to inquiries, concerns, and questions about insurance coverage and products offered by blithequark.
• Transfer calls from members and providers to the appropriate department.
• Follow up on inquiries and complaints that have not been resolved.
• Interact with customers to provide information in response to inquiries about products and services.
• Perform research on billing inquiries and claims to provide payments and refunds.
• Act as a liaison between various departments to address concerns.
• Identify, research, and resolve customer issues using the computer system.
• Follow up on customer inquiries not immediately resolved.
• Research member/provider billing and claims issues.
• Research payment and refund issues.
• Handle and resolve customer complaints.
• Ability to navigate through automated information systems to analyze the caller's situation.
• Ability to perform in a fast-paced, changing environment.
• Speak in a way the customer can understand.
• Serve as a liaison between the customer and various departments.
• Other duties as assigned by the management team related to job functions.

Essential Qualifications

To be successful in this role, you will need to have:

• High School Diploma or GED.
• Work experience in a face-to-face or call center environment.
• Experience multitasking between programs and completing required data entry of client demographics or client look-up systems while talking to blithequark customers.
• Work experience using a corporate email system.
• Experience navigating through system applications on a desktop computer or laptop.
• Adaptability to a fast-paced and ever-changing environment.
• Flexibility to work evenings and weekends due to business needs.

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• Ability to proficiently read, write, and speak English and either Russian, Mandarin, Cantonese, or Spanish.
• Healthcare industry work experience.
• Call Center experience in a metrics-driven environment.
• Previous healthcare work experience interacting with members and/or providers.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong attention to detail and ability to maintain accuracy in a high-volume environment.
• Ability to adapt to changing situations and priorities.
• Strong customer service skills and ability to provide exceptional service to our members and providers.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Contact Center Agent - Customer Service Representative, you will have opportunities to advance your career in various areas, including:

• Performance support.
• Senior Agent roles.
• People leader roles.
• Business analytics.
• Workforce effectiveness.

We also offer a comprehensive training program to ensure your success in this role. Our 6-week paid virtual training program is designed to provide you with the skills and knowledge needed to excel as a Contact Center Agent - Customer Service Representative.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. We believe in fostering a culture of diversity, equity, and inclusion, and we are committed to making a positive impact on the lives of our customers and employees. As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $34,091 - $52,000, depending on your location and experience. We also offer a range of benefits, including:

• Medical, dental, and vision coverage.
• Incentive and recognition programs.
• Life insurance.
• 401(k) contributions.
• Flexible reimbursement accounts.
• Employee assistance plan.

We also offer quarterly bonuses, averaging $1,100 every three months, and opportunities for overtime pay.

Conclusion

If you are passionate about delivering exceptional customer experiences and are looking for a dynamic and inclusive work environment, we invite you to join our team at blithequark as a Contact Center Agent - Customer Service Representative. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding and challenging career with blithequark!

Apply now and become part of a team that is dedicated to making a positive impact on the lives of our customers and employees. We look forward to the possibility of you joining our team and contributing to our mission of providing quality healthcare services.