**Experienced Full Stack Live Chat Support Specialist – American Express Customer Experience**

Are you passionate about delivering exceptional customer experiences and leveraging cutting-edge technology to drive business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the team at blithequark as an Experienced Full Stack Live Chat Support Specialist, supporting the American Express customer experience. **About blithequark** blithequark is a leading innovator in the financial services industry, dedicated to providing unparalleled customer experiences through the power of technology and human connection. Our team of experts is passionate about harnessing the latest advancements in artificial intelligence, machine learning, and data analytics to drive business growth and customer satisfaction. **About the Role** As an Experienced Full Stack Live Chat Support Specialist, you will play a critical role in delivering exceptional customer experiences through our live chat platform. You will be responsible for providing timely, accurate, and empathetic support to American Express customers, leveraging your technical expertise and problem-solving skills to resolve complex issues and escalate concerns as needed. **Key Responsibilities** * Provide live chat support to American Express customers, responding to inquiries, resolving issues, and escalating concerns as needed * Utilize technical expertise to troubleshoot and resolve complex issues, leveraging knowledge of software applications, hardware, and networking protocols * Collaborate with internal stakeholders, including product teams, customer service representatives, and technical support specialists, to resolve customer issues and improve overall customer experience * Develop and maintain in-depth knowledge of American Express products and services, including features, benefits, and limitations * Stay up-to-date on industry trends, emerging technologies, and best practices in customer support, applying this knowledge to continuously improve customer experience and support processes * Participate in training and development programs to enhance technical skills and knowledge, staying current with the latest technologies and tools * Contribute to the development and implementation of process improvements, leveraging expertise and insights to drive business growth and customer satisfaction **Essential Qualifications** * 4-year degree in Computer Science, Information Technology, or related field * 2+ years of experience in live chat support, technical support, or customer service * Strong technical expertise in software applications, hardware, and networking protocols * Excellent problem-solving skills, with ability to analyze complex issues and develop effective solutions * Strong communication and interpersonal skills, with ability to work effectively with internal stakeholders and customers * Ability to work in a fast-paced, dynamic environment, with flexibility to adapt to changing priorities and deadlines * Strong analytical and critical thinking skills, with ability to evaluate complex data and make informed decisions **Preferred Qualifications** * Experience working with American Express products and services * Knowledge of artificial intelligence, machine learning, and data analytics * Experience with live chat platforms, including software applications and hardware * Certification in customer service, technical support, or related field * Experience with process improvement and change management **Skills and Competencies** * Strong technical expertise in software applications, hardware, and networking protocols * Excellent problem-solving skills, with ability to analyze complex issues and develop effective solutions * Strong communication and interpersonal skills, with ability to work effectively with internal stakeholders and customers * Ability to work in a fast-paced, dynamic environment, with flexibility to adapt to changing priorities and deadlines * Strong analytical and critical thinking skills, with ability to evaluate complex data and make informed decisions * Ability to stay up-to-date on industry trends, emerging technologies, and best practices in customer support * Strong collaboration and teamwork skills, with ability to work effectively with internal stakeholders and customers **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting the growth and development of our team members. As an Experienced Full Stack Live Chat Support Specialist, you will have access to a range of training and development programs, including: * On-the-job training and mentorship * Technical training and certification programs * Leadership development programs * Cross-functional training and development opportunities * Access to industry-leading tools and technologies **Work Environment and Company Culture** blithequark is a dynamic and inclusive work environment, where diversity and inclusion are valued and celebrated. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a workplace culture that is supportive, collaborative, and fun. * Flexible work arrangements, including remote work options * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Access to on-site fitness center and wellness programs * Employee recognition and reward programs **Compensation and Perks** As an Experienced Full Stack Live Chat Support Specialist, you will be eligible for a competitive salary and benefits package, including: * Competitive salary range: $60,000 - $80,000 per year * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Access to on-site fitness center and wellness programs * Employee recognition and reward programs **How to Apply** If you are a motivated and experienced professional with a passion for delivering exceptional customer experiences, we invite you to apply for the Experienced Full Stack Live Chat Support Specialist role at blithequark. Please submit your resume and cover letter, highlighting your technical expertise, problem-solving skills, and experience in live chat support or customer service. We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply now and join our team of experts in delivering exceptional customer experiences at blithequark! Apply for this job