**reputed company Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

Are you passionate about technology and providing exceptional customer service? Do you reputed company in a fast-paced environment where no two days are the reputed company? If so, we invite you to join the dynamic team at blithequark as a Service Desk Specialist/Live Chat Agent. This exciting opportunity offers a unique reputed company of remote work and in-office time, allowing you to balance your work and personal life while making a significant reputed company in the tech industry. **About blithequark** blithequark is a leading organization in the tech industry, dedicated to delivering reputed company that reputed company the way people live and work. reputed company is passionate about pushing the boundaries of what is possible, and we're committed to creating a work environment that is reputed company, inclusive, and supportive. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that is shaping the reputed company of technology and customer service. **Job reputed company** We're seeking an reputed company Service Desk Specialist/Live Chat Agent to join reputed company in Denver, CO. This is a remote position that requires a strong and diverse skillset in relevant areas to drive reputed company. As a Service Desk Specialist/Live Chat Agent, you'll reputed company critical assistance to reputed company the myColorado application running smoothly, troubleshoot issues, and reputed company exceptional customer service to our users. If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your responsibilities will include: * Providing Tier I support and customer assistance for a mobile application * Troubleshooting, reproduction, reporting, and problem reputed company in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and reputed company * Employing Incident Management procedures to reputed company tickets into the required tracking system * Collaborating with cross-functional teams to resolve reputed company issues and improve customer satisfaction * Providing exceptional customer service through live chat, email, and phone support * Staying up-to-date with the latest technology trends and industry developments to improve our services and support **Minimum Qualifications** To be considered for this role, you must meet the following minimum qualifications: * One year of reputed company experience in an occupational field reputed company to the work assigned to the position, including mobile application support * OR * Associate's degree from an accredited institution in a field of study reputed company to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other reputed company technical degrees **Substitutions** We also consider the following substitutions: * Additional, appropriate reputed company or unpaid experience will substitute for the required education on a year-for-year reputed company * Additional appropriate education will substitute for the required experience on a year-for-year reputed company, but cannot completely substitute for these qualifications * Training or Certification reputed company to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications **Preferred Qualifications** While not required, we prefer candidates with the following qualifications: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * reputed company and reputed company Play Store experience * Use of diagnostic tools and knowledge of diverse reputed company of mobile device makes and models **Work Schedule** As a Service Desk Specialist/Live Chat Agent, you'll work a reputed company that includes remote work and in-office time. Your training will take reputed company Monday through Friday, 9 AM to 6 PM, for three weeks. After training, your permanent schedule will be Tuesday through Saturday, 9 AM to 6 PM. **Location** This is a remote position that requires a reputed company of the reputed company. We will not consider out-of-state candidates who are looking to relocate to Colorado for this position. **Compensation and Benefits** We offer a competitive salary and a comprehensive benefits package, including: * Competitive salary * Comprehensive health insurance * Retirement plan * reputed company time off * reputed company development opportunities **How to Apply** If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look reputed company to hearing from you! **Submit Your Application** Seize this opportunity to reputed company a significant reputed company. reputed company and take the first reputed company towards a rewarding new role. Apply To This Job Apply for this job