Experienced Full Stack Customer Service Representative – Level 2 Call Center Expert for Blithequark's Dynamic Team

Introduction to Blithequark and the Industry

Blithequark is a pioneering force in the customer service industry, dedicated to providing exceptional support and fostering meaningful connections with clients. As a leader in the field, blithequark is committed to innovation, excellence, and making a positive impact. The company's values, including "Make a Difference," "Help First," "Straight Talk," "Grow or Die," and "Victor, Not Victim," serve as the foundation for its mission to deliver outstanding service and build lasting relationships.

The customer service industry is rapidly evolving, with a growing emphasis on personalized experiences, empathy, and effective communication. As a result, companies like blithequark are seeking talented and dedicated professionals who can provide top-notch support, navigate complex issues, and consistently meet performance goals. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, blithequark's Level 2 Call Center Customer Service Representative position may be the ideal opportunity for you.

Job Summary

As a Level 2 Call Center Customer Service Representative at blithequark, you will play a vital role in providing exceptional support to Indiana Medicaid members. This 100% remote position offers the flexibility to work from the comfort of your own home, with a reliable and steady income and a competitive salary. Your primary responsibilities will include assisting members with inquiries related to their Medicaid coverage, benefits, and enrollment, as well as maintaining accurate and up-to-date member records and documentation.

To succeed in this role, you will need to possess a strong and diverse skillset, including excellent communication and interpersonal skills, the ability to work effectively in a fast-paced environment, and a deep understanding of Medicaid policies and procedures. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assist members with inquiries related to their Medicaid coverage, benefits, and enrollment, providing clear and concise information and resolving issues in a professional and courteous manner.
• Maintain accurate and up-to-date member records and documentation, utilizing various systems and software applications, including electronic health record systems, eligibility systems, claims, and customer relationship management (CRM) systems.
• Meet individual and team performance goals, focusing on accuracy, quality, and productivity, and utilizing resources to ensure the delivery of exceptional customer service.
• Transfer calls to the client's call center as appropriate, following up with supervisors on call resolution in a timely manner and assisting with client outreach requests as needed.
• Adhere to blithequark's values and company policies, including the confidentiality policy and protection of confidential information, and treat clients, members, patients, guests, staff, and others with care, courtesy, and respect.

Essential Qualifications

To be considered for this role, you will need to possess the following essential qualifications:

• High school diploma or GED
• Excellent communication and interpersonal skills, with the ability to articulate complex information to a diverse population of members
• Strong problem-solving and critical thinking skills, with the ability to navigate complex issues and resolve problems in a professional and courteous manner
• Ability to work effectively in a fast-paced environment, with a focus on accuracy, quality, and productivity
• Strong knowledge of Medicaid policies and procedures, including enrollment, redetermination, plan options, and benefits
• Ability to type at a minimum of 45 wpm and utilize various systems and software applications, including Microsoft Office and auto-dialer tools

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• One or two years' experience in insurance, with a focus on Medicaid or a related field
• Knowledge of Artiva software and experience with accounts payable
• Bilingual skills, with the ability to communicate effectively with non-English speaking members
• Experience working in a call center environment, with a focus on customer service and support

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent verbal and written communication skills, with the ability to articulate complex information to a diverse population of members
• Strong problem-solving and critical thinking skills, with the ability to navigate complex issues and resolve problems in a professional and courteous manner
• Ability to work effectively in a fast-paced environment, with a focus on accuracy, quality, and productivity
• Strong knowledge of Medicaid policies and procedures, including enrollment, redetermination, plan options, and benefits
• Ability to utilize various systems and software applications, including Microsoft Office and auto-dialer tools
• Empathetic and sincere, with superior rapport-building skills and the ability to provide exceptional customer service

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Level 2 Call Center Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs, designed to enhance your knowledge and skills in Medicaid policies and procedures, customer service, and software applications
• Opportunities for advancement, with a focus on promoting from within and developing our employees for future leadership roles
• A supportive and collaborative work environment, with a focus on teamwork, communication, and mutual respect
• Regular feedback and coaching, designed to help you achieve your goals and develop your skills and competencies

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and supportive work environment, which is designed to foster collaboration, creativity, and growth. As a remote employee, you will have the flexibility to work from the comfort of your own home, with the opportunity to connect with your colleagues and supervisors through regular virtual meetings and communication.

Our company culture is built on a foundation of values, including "Make a Difference," "Help First," "Straight Talk," "Grow or Die," and "Victor, Not Victim." We are committed to making a positive impact, providing exceptional customer service, and fostering meaningful connections with our clients and employees.

Compensation, Perks, and Benefits

As a Level 2 Call Center Customer Service Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and bonus structure, designed to recognize and reward your achievements and contributions
• Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) and paid time off
• Opportunities for advancement and professional growth, with a focus on promoting from within and developing our employees for future leadership roles
• A supportive and collaborative work environment, with a focus on teamwork, communication, and mutual respect
• Regular feedback and coaching, designed to help you achieve your goals and develop your skills and competencies

Conclusion

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Level 2 Call Center Customer Service Representative at blithequark, you will have the chance to make a positive impact, provide exceptional customer service, and foster meaningful connections with our clients and employees. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now and let's discuss how you can become a vital part of our success story.