**Experienced Bilingual Healthcare Customer Service Representative – Remote Opportunity with blithequark**

Are you an exceptional listener with a passion for delivering outstanding customer experiences? Do you have a strong desire to help others and make a positive impact in the lives of healthcare customers? If so, we invite you to join our team at blithequark as a Bilingual Healthcare Customer Service Representative. As a key member of our remote team, you will play a vital role in providing exceptional customer service to our clients, ensuring their healthcare needs are met with empathy, understanding, and professionalism. **About blithequark** blithequark is a leading provider of outsourced business processing solutions, serving a diverse portfolio of commercial and government clients. Our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach new heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. **Job Summary** As a Bilingual Healthcare Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their healthcare-related inquiries, and resolving their concerns in a timely and professional manner. You will work in a remote setting, utilizing your excellent communication skills, empathy, and problem-solving abilities to deliver a positive experience for our customers. **Responsibilities** * Answer inbound calls in both English and Spanish from US customers and address questions & concerns regarding their healthcare benefits. * Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for. * Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc. * Guide callers through troubleshooting, navigating self-service options, using company site and/or using products or services. * Utilize client-specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged. * Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits. * Empathize and resolve concerns to simplify the customer's healthcare experience. * Navigate through multiple computer applications with speed & accuracy. * Adapt to learn new call types when business needs change & flex support in those areas. **Work at Home Requirements** * High-Speed Internet With At Least 25 Mbps Download Speed & 15 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services) * Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (blithequark will ship you company equipment to use) * Dedicated, Quiet, & Secured Workspace with No Distractions * A USB Wired Headset with Noise Canceling Microphone **Additional Requirements** * 18+ Years & High School diploma or its equivalent * Must be fluent in both English & Spanish * Minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service) * Medicare and/or Medicaid experience would be a plus * Exceptional customer service, active listening, and verbal and written communication skills * High computer proficiency and navigation of multiple applications * Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff) * Professional Positive Attitude & Courteous Telephone Etiquette * Customer-focused personality and a desire to help people **Benefits & Perks** * Bi-lingual Spanish $16 per hour + Overtime during peak needs * Access up to 50% of your pay immediately after your shift * Health Insurance (Medical, Dental, Vision) & Other Benefits * Pet Insurance * Paid, Virtual Training * Remote work environment * Opportunity for Professional Development **Why Join blithequark?** At blithequark, we value our employees and offer a range of benefits and perks to support their well-being and career growth. As a Bilingual Healthcare Customer Service Representative, you will have the opportunity to: * Work in a remote setting with flexible scheduling * Develop your skills and knowledge through paid, virtual training * Enjoy a competitive salary and benefits package * Participate in our employee recognition and reward program * Contribute to a dynamic and supportive team environment **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at blithequark as a Bilingual Healthcare Customer Service Representative. Apply To This Job **Don't Hesitate, Apply!** Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with blithequark. Apply for this job