**Experienced Customer Care Intern – Remote Customer Support and Service Excellence**

Are you a motivated and customer-focused individual looking to kick-start your career in customer care? Do you have a passion for delivering exceptional service and a strong desire to learn and grow in a dynamic and innovative environment? If so, we invite you to join blithequark as an Experienced Customer Care Intern, where you will have the opportunity to develop your skills and expertise in a fully remote role. **About blithequark** At blithequark, we are a leading provider of IT Recruitment, Training, and Services, with over two decades of expertise in connecting top talent with global opportunities in the digital technology sector. Our specialized teams ensure that your recruitment or job search benefits from seasoned experts who deeply understand your sector. We are also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers. Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate. With over 1,000 monthly live classes, real-world projects, and extensive resources, blithequark stands out. Our mentorship program, flexible schedules, and 1:1 career coaching guide your success. Join 1,000+ satisfied graduates on their journey to tech careers through blithequark. Additionally, as a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations. **Job Overview** As an Experienced Customer Care Intern at blithequark, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and support. This is a 6-month trainee program with the potential for a permanent position, offering a monthly stipend during the training period. You will work in a fully remote environment, with a flexible schedule that allows you to work from anywhere. **Key Responsibilities** As a Customer Care Intern, your key responsibilities will include: * Responding to customer/clients queries in a timely and accurate way, via phone, email or chat * Identifying customer/clients needs and helping customers use specific features * Updating our internal databases/CRM with information about technical issues and useful discussions with customers * Monitoring customer complaints on social media and reaching out to provide assistance * Sharing feature requests and effective workarounds with team members * Gathering customer feedback and sharing with our Product, Sales and Marketing teams * Assisting in training junior Customer Support Representatives * Updating CRM (Change current course to completed modules) * Handling complicated queries which are not resolved by the first contact person **Essential Qualifications** To be successful in this role, you will need: * Recent graduates with a Bachelor’s degree in Marketing, Communications, Business, or a related field * Familiarity with our industry is a plus * Excellent communication and problem-solving skills * Multi-tasking abilities * Patience when handling tough cases **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * Experience in customer-facing roles or customer support * Knowledge of CRM systems and database management * Familiarity with social media platforms and online communication tools * Basic knowledge of IT and technology concepts **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong attention to detail and organizational skills * Ability to work independently and as part of a team * Strong customer service skills and a passion for delivering exceptional service **Career Growth Opportunities and Learning Benefits** As a Customer Care Intern at blithequark, you will have the opportunity to develop your skills and expertise in a dynamic and innovative environment. You will work with a team of experienced professionals who are dedicated to delivering exceptional customer service and support. You will also have access to a range of learning and development opportunities, including: * Ongoing training and development programs * Mentorship and coaching from experienced professionals * Opportunities for career advancement and growth * Access to a range of resources and tools to support your learning and development **Work Environment and Company Culture** At blithequark, we value a positive and inclusive work environment that supports the well-being and success of our employees. We offer a range of benefits and perks, including: * Flexible working hours and remote work options * Ongoing training and development programs * Mentorship and coaching from experienced professionals * Opportunities for career advancement and growth * Access to a range of resources and tools to support your learning and development * A positive and inclusive work environment that supports the well-being and success of our employees **Compensation, Perks, and Benefits** As a Customer Care Intern at blithequark, you will receive a competitive salary and a range of benefits and perks, including: * A monthly stipend during the training period * Ongoing training and development programs * Mentorship and coaching from experienced professionals * Opportunities for career advancement and growth * Access to a range of resources and tools to support your learning and development * A positive and inclusive work environment that supports the well-being and success of our employees **How to Apply** If you are a motivated and customer-focused individual looking to kick-start your career in customer care, we invite you to apply for the Experienced Customer Care Intern role at blithequark. To apply, please click on the link below and submit your application. Apply To This Job We look forward to hearing from you! Apply for this job