Experienced Bilingual Healthcare Customer Service Representative – Full-Time Remote Opportunity for Exceptional Communicators

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences in the healthcare industry. As a leader in customer service solutions, we empower our employees to make a positive impact on people's lives. Our vision is to be the go-to partner for companies seeking innovative and compassionate customer care. We believe in fostering a culture of inclusivity, respect, and continuous learning, where our team members can grow and thrive.

About the Role

We are seeking a highly skilled and empathetic Bilingual Healthcare Customer Service Representative to join our team. As a remote worker, you will have the opportunity to make a difference in the lives of our customers, providing support and guidance on their healthcare benefits and concerns. This full-time position offers a competitive salary, comprehensive benefits, and opportunities for professional growth and development.

Key Responsibilities

• Answer inbound calls in both English and Spanish from US customers, addressing questions and concerns regarding their healthcare benefits
• Actively listen to customers, building trust and rapport to ensure they feel heard and cared for
• Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, and other relevant topics
• Guide callers through troubleshooting, navigating self-service options, and using company resources and products
• Utilize client-specific knowledge systems to research and review multiple documents, keeping customers engaged and informed
• Follow documented processes and procedures to ensure compliance with government audits and regulations
• Empathize with customers, resolving concerns and simplifying their healthcare experience
• Navigate multiple computer applications with speed and accuracy, adapting to new call types and business needs as required

Work at Home Requirements

To be successful in this role, you will need to meet the following technical requirements:

• High-speed internet with at least 25 Mbps download speed and 15 Mbps upload speed (no satellite, WiFi, or cellular/wireless carrier internet services)
• A hard-wired internet connection via Ethernet cable to a modem/router that you own or are responsible for (blithequark will provide company equipment)
• A dedicated, quiet, and secured workspace with no distractions
• A USB-wired headset with a noise-canceling microphone

Additional Requirements

To be considered for this role, you should meet the following qualifications:

• Be at least 18 years old and have a high school diploma or equivalent
• Be fluent in both English and Spanish
• Have a minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
• Have Medicare and/or Medicaid experience (a plus)
• Possess exceptional customer service, active listening, and verbal and written communication skills
• Have high computer proficiency and navigation of multiple applications
• Be willing to work any shift between 10:00 am-1:00 am, 7 days a week, Eastern standard time, including holidays and weekends (on holidays, extend hours 24/7 to small staff)
• Have a professional, positive attitude and courteous telephone etiquette
• Be customer-focused, with a desire to help people and make a positive impact

Benefits and Perks

At blithequark, we offer a comprehensive range of benefits and perks to support your well-being and career growth, including:

• Competitive salary ($16 per hour for bilingual Spanish speakers, with overtime opportunities during peak periods)
• Access to up to 50% of your pay immediately after your shift
• Health insurance (medical, dental, vision) and other benefits
• Pet insurance
• Paid, virtual training
• Remote work environment
• Opportunities for professional development and growth

Career Growth and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including:

• Comprehensive onboarding and training programs
• Ongoing coaching and feedback
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development resources

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is supportive, respectful, and empowering, where our employees can thrive and grow. Our company values include:

• Customer focus: We are dedicated to delivering exceptional customer experiences
• Integrity: We operate with honesty, transparency, and ethics
• Respect: We value diversity, inclusivity, and respect for all individuals
• Continuous learning: We encourage ongoing learning and development
• Teamwork: We believe in collaboration and teamwork to achieve our goals

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary range of $16 per hour for bilingual Spanish speakers, with opportunities for overtime and career advancement. Our benefits package includes health insurance, pet insurance, paid training, and access to industry-leading training and development resources.

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. At blithequark, we value diversity, inclusivity, and respect for all individuals, and we are committed to creating a positive and supportive work environment. Don't hesitate to apply – we look forward to hearing from you!

Apply Now

Submit your application today and take the first step towards a rewarding and challenging career in healthcare customer service. We can't wait to welcome you to our team!