Experienced Full Time Remote Call Centre Customer Service Representative – Delivering Exceptional Financial Solutions and Support

Welcome to blithequark

At blithequark, we are passionate about driving results and defining the industry standard for customer service. As a leader in our field, we are committed to providing exceptional financial solutions and support to our customers. We believe that our people are our greatest asset, and we are dedicated to creating a work environment that is inclusive, supportive, and empowering. If you are a motivated and enthusiastic individual with a passion for delivering outstanding customer service, we want to hear from you.

About the Role

We are currently seeking an experienced and skilled Call Centre Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing tailored financial solutions and support to help them achieve their goals. This is a remote position, offering an immediate start for the right candidate. You will be working 37.5 hours per week, Monday to Friday, with one in three Saturdays, and will be required to participate in varied shift patterns.

Key Responsibilities

• Speak with customers who are experiencing financial difficulty, providing empathetic and personalized support to help them find a solution
• Make and receive calls to and from customers, managing a variety of customer accounts, including car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phone accounts
• Investigate customer debt and provide tailored solutions to reduce overall customer debt
• Ensure delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers
• Work collaboratively with the team to achieve business objectives and provide exceptional customer service

What We're Looking For

We are seeking a highly motivated and enthusiastic individual with excellent communication skills and a passion for delivering outstanding customer service. You should be:

• Fantastic with people, with a friendly and approachable personality
• Positive and self-motivated, with a strong desire to make a real difference
• Experienced in customer service, either face-to-face or in a call centre environment
• Able to use different systems and accurately reflect conversations and outcomes
• Able to deal with sensitive and challenging conversations, including complaints, and have the resilience to bounce back from them
• Proficient in numeracy and English literacy, with the ability to break down complex financial products and solutions

Essential Qualifications

To be successful in this role, you will need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and ability to accurately record information
• Ability to work collaboratively as part of a team

Preferred Qualifications

While not essential, the following qualifications and experience would be advantageous:

• Previous experience in a call centre or customer service environment
• Knowledge of financial products and services
• Experience working with customers who are experiencing financial difficulty
• Ability to speak multiple languages

What We Offer

At blithequark, we offer a competitive salary and benefits package, including:

• A starting salary of £23,850, with the opportunity to earn up to £27,427 per annum
• 30 days holiday, including bank holidays, with the ability to buy more or sell back
• Access to a contributory workplace pension scheme
• Private medical insurance, health cash plans, and dental insurance
• Discounts on gym memberships and cycle to work schemes
• A 24/7 employee assistance programme
• Sociable working hours and breakfast and lunch snacks provided in the office

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer:

• Structured and continuous training to help you develop your skills and knowledge
• Weekly coaching and feedback to support your personal development and progression
• Employee recognition programmes to reward and recognize your achievements
• Opportunities to progress and develop your career within the company

Our Culture and Values

At blithequark, we are proud of our inclusive, supportive, and empowering culture. Our values are at the heart of everything we do, and we believe that they make us a great place to work. Our values are:

• Ethics: We are committed to doing the right thing, even when it's difficult
• Dedication: We are dedicated to our customers, our colleagues, and our community
• Solutions: We are focused on finding solutions, not just problems
• Empathy: We care about our customers and our colleagues, and we strive to understand their needs and challenges

How to Apply

If you are interested in this exciting opportunity, please submit your application, including your CV and a cover letter, via the apply button. We look forward to hearing from you.

Equal Opportunities

At blithequark, we are an equal opportunities employer and are committed to creating a diverse and inclusive workplace. We welcome applications from all backgrounds and are committed to making reasonable adjustments to our processes to support applicants with disabilities.

Take the Next Step

Are you ready to join a dynamic and supportive team and take the next step in your career? Apply now and let's discuss how you can become a vital part of our success story.