Experienced Customer Service Representative – In-House Northeast Miami – Delivering Exceptional Client Experiences at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being one of the nation's leading importers and distributors of premium ceramic flooring products and accessories. With our headquarters in Miami, Florida, we serve retail clients across the continental US, providing them with top-quality products and unparalleled customer service. Our success is built on the foundation of a close-knit team of dedicated professionals who are passionate about delivering exceptional client experiences. If you're looking for a career that offers a rewarding work environment, opportunities for growth, and a commitment to promoting from within, then blithequark is the perfect place for you.

About the Role

We are seeking a talented and energetic Customer Service Representative to join our in-house team in Northeast Miami. As a key member of our customer service team, you will be responsible for maintaining high levels of customer satisfaction, maximizing sales productivity, and assisting with the overall optimization of our customer service operations. If you have a passion for delivering world-class customer service, are comfortable working in a fast-paced environment, and have excellent communication and organizational skills, then we want to hear from you.

Key Responsibilities

• Professionally respond to inbound calls from customers nationally, providing timely and effective solutions to their queries and concerns
• Accurately input information into various fields, maintaining the integrity and accuracy of our customer database
• Maintain our CRM database with up-to-date customer and prospect information, ensuring that all data is accurate and easily accessible
• Manage and process orders from start to finish, ensuring that all orders are fulfilled in a timely and efficient manner
• Follow up with customers as necessary to ensure that their orders are processed and delivered to their satisfaction
• Verify the accuracy of customer information and orders, ensuring that all details are correct and up-to-date
• Follow up on pending payments and process payments in a timely and efficient manner

Supervisory Responsibilities

This role does not have any supervisory responsibilities, allowing you to focus on delivering exceptional customer service and supporting our sales team.

Competencies and Requirements

To be successful in this role, you will need to possess the following competencies and requirements:

• A friendly, positive attitude and a passion for delivering exceptional customer service
• Excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment
• Ability to work effectively under pressure, prioritizing tasks and managing multiple projects simultaneously
• Attention to detail, with a focus on accuracy and quality in all aspects of your work
• A collaborative and team-player attitude, with a willingness to support and assist your colleagues as needed
• High School Diploma or Equivalent (GED) preferred
• 1 year of previous customer service or call center experience
• Customer service, email, and telephone etiquette are essential
• Computer literacy, with intermediate to advanced knowledge of Microsoft Office: Word, Excel, and Outlook
• Ability to navigate through multiple programs and read and comprehend various customer care service tools
• Previous knowledge of Great Plains (GP) is a plus

Physical Demands and Work Environment

The physical demands of this role are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is an office environment, with a normal noise level. You may be required to lift and move boxes or packages not exceeding 20 pounds in weight, and some work stress and extended work hours may be required.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. If you're looking for a career that offers challenges, opportunities, and a commitment to your growth and development, then blithequark is the perfect place for you.

Compensation and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including flexible working hours, a casual dress code, and a dynamic and supportive work environment.

Company Culture

At blithequark, we pride ourselves on our company culture, which is built on the values of integrity, respect, and excellence. We believe in creating a work environment that is supportive, inclusive, and fun, where our employees can thrive and grow. We offer a range of social events, team-building activities, and community outreach programs, which help to foster a sense of community and camaraderie among our employees.

How to Apply

If you're looking for a career that offers challenges, opportunities, and a commitment to your growth and development, then we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to hear from you and explore how you can contribute to the success of blithequark.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to providing a work environment that is free from discrimination and harassment. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and supportive of all employees.