Experienced Patient Account Representative – Call Center and Customer Service Expert for Remote Revenue Cycle Team

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional patient experiences through our dedicated Revenue Cycle team. As a leader in the healthcare industry, we are committed to providing top-notch services that exceed our patients' expectations. We are now seeking an experienced Patient Account Representative to join our team in a remote capacity, supporting two of our facilities. If you have a passion for customer service, excellent communication skills, and a keen eye for detail, we encourage you to apply for this exciting opportunity.

Job Overview

As a Patient Account Representative II – Call Center/Customer Service, you will play a vital role in our Revenue Cycle team, utilizing your excellent communication skills to answer questions, obtain information, and provide support to patients, departments, insurance companies, and outside vendors. Your primary goal will be to ensure accurate reimbursement by updating and documenting financial data within our designated system while adhering to HIPAA compliance. You will be working in a fast-paced, dynamic environment, and your ability to multitask, think critically, and work independently will be essential to your success.

Key Responsibilities

• Respond to and make phone calls to or from hospital and/or physician group customers, providing exceptional customer service and support.
• Maintain required levels of productivity and quality while managing tasks to ensure the timeliness of analytic report resolution.
• Utilize identified and known resources to accomplish analytic report follow-up, including payor websites, provider service lines, analytics, and correspondence.
• Participate in A/R clean-up projects or other projects identified by the team, demonstrating your ability to adapt to changing priorities and deadlines.
• Takes ownership of assignments and other duties as assigned or requested, showcasing your leadership qualities and initiative amongst peers and coworkers.
• Communicate and listen effectively with internal and external customers, ensuring that you understand instructions and share knowledge in a clear and concise manner.
• Cooperate and interact with supervisors, peers, other departments, and all customer groups, demonstrating our commitment to service and patient satisfaction.
• Provide training to new or existing staff as directed by leadership, when necessary, highlighting your ability to mentor and support your colleagues.
• Work to identify ways to reduce calls or wait times, which will increase customer satisfaction, demonstrating your proactive approach to process improvement.

Education and Experience

To be successful in this role, you will need to have a High School Diploma or GED Equivalent. While not required, we prefer candidates with experience in one or more of the following systems or applications: Epic, SSI, Microsoft Excel, and Microsoft Word. Additionally, 1-2 years of previous customer service experience is preferred, although we are willing to consider candidates with transferable skills and a passion for learning.

Essential Qualifications

• Ability to communicate effectively, both verbally and in writing, with internal and external customers.
• Ability to work independently, with minimal supervision, in a remote environment.
• General accounting and bookkeeping skills, with the ability to update and document financial data accurately.
• Strong customer service and interpersonal skills, with a focus on providing exceptional patient experiences.
• Knowledge of medical billing and medical terminology, with the ability to apply this knowledge in a practical setting.

Preferred Qualifications

• Experience working in a call center or customer service environment, with a focus on healthcare or revenue cycle management.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, with the ability to learn new systems and applications quickly.
• Basic knowledge of HIPAA compliance and regulations, with the ability to apply this knowledge in a practical setting.
• Leadership qualities and initiative, with the ability to mentor and support colleagues, and contribute to process improvement initiatives.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Patient Account Representative, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and professional development courses. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional patient experiences, and to contribute to process improvement initiatives that will enhance our services and support our patients.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of collaboration, respect, and open communication, and we are committed to creating a workplace where our employees feel valued, supported, and empowered to succeed. As a remote employee, you will be part of a dynamic team that is passionate about delivering exceptional patient experiences, and you will have the opportunity to work with a range of stakeholders, including patients, departments, insurance companies, and outside vendors.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary range that reflects your experience and qualifications. You will also have access to a range of perks and benefits, including health insurance, retirement savings plans, and paid time off. We believe in recognizing and rewarding our employees for their hard work and contributions, and we offer a range of incentives and bonuses to support your career growth and development.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. As a Patient Account Representative at blithequark, you will have the opportunity to work with a talented team of professionals, contribute to process improvement initiatives, and develop your skills and knowledge in a dynamic and supportive environment. Don't miss out on this chance to join our team and make a difference in the lives of our patients. Apply now to take the first step in your career journey with blithequark!