Experienced Bilingual Customer Success Representative – Spanish, French, German, or Dutch Language Proficiency for a Fast-Growing HR Tech Startup at blithequark

Introduction to blithequark

Imagine being part of a revolutionary HR tech startup that is changing the way companies hire, focusing on unbiased and data-driven decisions. At blithequark, we're passionate about helping teams make better hiring choices faster, without bias. Our assessments have already been adopted by over 5,300 companies worldwide, replacing traditional CVs with a more effective and fair method of screening candidates. As we continue to grow and expand our reach, we're now looking for a highly skilled and motivated Bilingual Customer Success Representative to join our team.

About the Role

As a Bilingual Customer Success Representative at blithequark, you will play a crucial role in supporting our customers, ensuring they have an exceptional experience with our product. Your primary responsibility will be to provide top-notch customer support via email, live chat, and proactive outreach. You will become an expert in all aspects of our platform, guiding customers on best practices, troubleshooting technical issues, and collaborating with our development team to ensure seamless customer experiences.

Key Responsibilities

• Answering written support inquiries through email and chat, focused on creating successful customers by educating them on best practices, driving adoption, and increasing renewal rates.
• Proactively reaching out to customers to assist with onboarding and providing support where needed.
• Assisting with documentation, research, and other side projects as required.
• Providing customer-focused feedback to other teams, promoting a success mindset throughout the organization.

What We're Looking For

To succeed in this role, you should be inspired by our mission to place 1 billion people in their dream jobs and fully aligned with our values. You must be motivated by delivering exceptional customer experiences and believe in the importance of quality customer communication. Previous experience in Customer Support or Success for a SaaS product is essential, along with a career focus on Customer Success.

Essential Qualifications

• Native proficiency in verbal and written English, with the ability to effectively communicate in at least one other language (Spanish, French, German, or Dutch).
• Experience working in Customer Support or Success, preferably in a SaaS environment.
• A strong passion for customer success and a desire to advance in this field.
• Excellent communication and writing skills, with the ability to simplify complex subjects.
• Comfortable working remotely and self-sufficient, with strong organizational skills.
• A resourceful problem solver with a desire to learn and grow.
• Receptive to feedback and comfortable providing feedback to help others improve.

Preferred Qualifications

• Previous knowledge of HubSpot, Confluence, Jira, and support ticketing platforms is a plus.
• Experience with troubleshooting technical issues and increasing technical knowledge.
• Familiarity with customer success strategies and best practices.

Career Growth and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Bilingual Customer Success Representative, you'll have the opportunity to expand your skills in customer success, learn about the latest trends in HR tech, and contribute to the development of our product. We offer a learning and development budget of 4% of your base salary, ensuring you have the resources needed to enhance your professional skills.

Work Environment and Company Culture

blithequark is a fast-growing, fully remote company with a team of bright, motivated, and friendly colleagues from around the world. We value flexibility, offering flexible hours and vacation time, as well as a remote working budget of €1,000 per year. Our company culture is built on solid core values, and we prioritize doing good work, taking initiative, and owning projects from start to finish.

Compensation and Benefits

We offer a competitive compensation package, with a salary range of €23,000 - €34,000 based on experience and performance, plus Share Appreciation Rights (SARs). Additional benefits include paid parental leave, a learning and development budget, and a remote working budget.

Conclusion

If you're passionate about customer success, motivated by delivering exceptional customer experiences, and inspired by our mission to change the hiring landscape, we encourage you to apply for this exciting opportunity. At blithequark, you'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. Take the first step towards a rewarding career in customer success and join us in our mission to place 1 billion people in their dream jobs.

To apply, please visit our career page and select the appropriate assessment for your language proficiency. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.