Experienced Customer Success Manager, Business Services – Remote Opportunity for Driving Client Growth and Risk Mitigation Solutions at blithequark

Introduction to blithequark and the Industry

At blithequark, we are the essential partner in the assessment of risk, offering a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our Business Services vertical is dedicated to providing innovative solutions that help our customers solve difficult problems in areas such as Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. As a leader in the industry, we pride ourselves on providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Team

Our team at blithequark is committed to partnering with organizations to address and solve complex risk problems. We are an industry-leading sales organization that values collaboration, innovation, and customer satisfaction. Our team members are passionate about delivering exceptional results and making a positive impact on our customers' businesses. As a Customer Success Manager, you will be an integral part of our team, working closely with clients to drive the utilization of blithequark products and solutions.

About the Job

The Customer Success Manager role at blithequark is a remote opportunity that involves working on an ongoing basis with our clients to drive the utilization of our products across various platforms to create positive business outcomes. As a Customer Success Manager, you will be responsible for engaging with clients post-implementation to address product performance inquiries and ensure ROI has been met. You will also optimize every client contact to assess additional client needs and uncover additional sales opportunities.

Key Responsibilities

• Engaging with clients post-implementation to address product performance inquiries and ensure ROI has been met
• Optimizing every client contact to assess additional client needs and uncover additional sales opportunities
• Preparing client correspondence per established communication plan and communicating regularly with clients, both proactively and on demand
• Resolving service delivery or quality problem issues raised by clients and working with internal teams to respond to these issues, including participating in problem resolution process with support teams
• Collaborating with the product team to further develop knowledge on particular solutions to enhance the client’s experience with blithequark
• Ensuring continuous improvement by identifying changes in performance, completing and documenting analysis, and driving enhancements to production

Qualifications

To be successful in this role, you will need to have:

• 3+ years of customer success or sales experience
• Bachelor's degree in Business or equivalent experience
• Experience working with customers in a variety of industries, such as financial services, fintech, and credit
• Consultative skills with the ability to collaborate and explore options with customers
• Strong organizational and project management skills
• Excellent communication skills, both written and verbal
• Ability to work in a team environment, soliciting input and feedback

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working with risk management solutions and products
• Knowledge of the financial services, fintech, and credit industries
• Proven track record of driving customer growth and retention
• Experience working in a remote or virtual team environment

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to think strategically and drive results
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program
• Ongoing training and development opportunities
• Coaching and mentoring from experienced leaders
• Opportunities for career advancement and professional growth

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion. We believe that having a diverse and inclusive workplace is essential to driving innovation and delivering exceptional results. Our company culture is built on the following principles:

• Respect and empathy for all employees and customers
• Commitment to diversity, equity, and inclusion
• Focus on delivering exceptional results and driving customer satisfaction
• Collaborative and supportive work environment

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Salary range: competitive and based on experience
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program
• Flexible work arrangements, including remote work options
• Opportunities for professional growth and development

Conclusion

If you are a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Success Manager position at blithequark. As a leader in the industry, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. Join our team and help us drive customer growth and risk mitigation solutions for businesses around the world.

Apply now to take the first step in your career journey with blithequark. We look forward to hearing from you!