Experienced Senior Customer Success Manager for Strategic Global Accounts – Remote Opportunity with blithequark

Introduction to blithequark and Our Mission

At blithequark, we are driven by a bold vision to revolutionize the way companies approach global employment. We believe that opportunities should not be limited by geographical boundaries and that talented individuals from all over the world should have access to the best jobs. This vision has led us to create a global employment platform that enables companies to hire, pay, and care for talent from anywhere in the world. As a fully distributed company, we practice what we preach, with a vibrant team of over 500 employees across more than 60 countries. Our commitment to diversity, equity, and inclusion is reflected in our leadership team and employee base, which is 60% female. We have achieved remarkable success, including being featured in Forbes and raising $150 million in Series C funding at a valuation of over $1 billion. Our B Corp status, achieved in 2023, is a testament to our dedication to using business as a force for good.

About the Role

We are seeking an experienced Senior Customer Success Manager to join our team at blithequark. As a key member of our Customer Success team, you will play a critical role in nurturing and retaining our most strategic customers. This is a six-month fixed-term employment contract until April 2025, and you will be working remotely, with the flexibility to work from home. To ensure the best experience for our new hire, we require you to be based within +/- 5 UTC (EMEA) working hours.

Key Responsibilities

• Manage a portfolio of blithequark's most strategic accounts, acting as a trusted advisor to your customers, understanding their business objectives, challenges, and goals to ensure they maximize the value of blithequark's products and services.
• Run regular account reviews with customers to ensure the relationship remains healthy and share structured updates on product and service developments.
• Educate customers about blithequark's product and services and run product training for the different customer personas.
• Effectively handle customer escalations, by working cross-functionally to find prompt and satisfactory resolutions.
• Apply a data-driven mindset to customer inquiries, needs, and insights to feed the customer voice back to the business.
• Work cross-functionally with Product, Account Management, and Support to translate customer feedback and ensure high impact and customer-centric improvements.
• Complete ongoing upskilling as our product rapidly continues to accelerate.

Essential Qualifications

To be successful in this role, you will need:

• 4+ years of experience in a Customer Success, Account Manager, or quota-carrying role, preferably in a SaaS or technology company.
• A proven track record of managing multiple customer relationships and driving customer success initiatives.
• Ability to effectively manage customer expectations and any conflicts that may arise.
• Excellent operating rhythm to keep routine deliverables on track while escalations emerge.
• Excellent communication and presentation skills.
• Problem-solving mentality and demonstrated conflict resolution capabilities.
• An autonomous, professional, and human-centric approach to customer relationships.
• Process-minded with a focus on scale and efficiency for your work.
• Comfortable working remotely and taking a proactive approach to asynchronous communication.
• Growth-minded and solutions-oriented with the desire to roll up your sleeves and solve problems as they arise.
• A curious team player with the interest to try new things, bring initiatives, test, and use the possibility to be creative.
• A high degree of empathy and a positive attitude. You work hard and know that everyone around you is, too.
• Drive for the social impact mission and desire to use skills to influence global change and employment opportunities.

Preferred Qualifications

While not required, the following qualifications are a bonus:

• Experience in the EOR or HR industry and employment practices in more than one country.
• Proficiency in Zendesk, Asana, Notion, and Slack.
• Ability to speak languages other than English fluently.

What We Offer

At blithequark, we offer a unique opportunity to be part of a global team that is changing the way companies approach employment. You will have the chance to work with a talented and diverse team, and to contribute to our mission of creating a more equitable and inclusive global workforce. We offer a competitive compensation package, as well as a range of benefits, including:

• The opportunity to work remotely and have a better work-life balance.
• A dynamic and supportive work environment that encourages growth and development.
• Access to a range of training and development opportunities to help you upskill and reskill.
• A chance to be part of a company that is making a real impact on the world.

Our Culture

At blithequark, we are proud of our culture, which is built on the values of diversity, equity, and inclusion. We believe that everyone should have the opportunity to thrive and grow, regardless of their background or location. We are a global team, and we celebrate our differences, while working together towards a common goal. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we are always looking for ways to improve and grow.

How to Apply

If you are a motivated and experienced customer success professional who is looking for a new challenge, we would love to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to hear from you and explore how you can contribute to our mission at blithequark.

Conclusion

At blithequark, we are committed to creating a better future for everyone, and we believe that our team is at the heart of this mission. We are looking for talented and motivated individuals who share our values and our passion for creating a more equitable and inclusive global workforce. If you are looking for a new challenge and an opportunity to make a real impact, we encourage you to apply for this exciting role. Join us at blithequark and be part of a team that is changing the world, one job at a time.