Experienced Full-Time Remote 988 Chat/Text Crisis Specialist PRN, 1st Shift - Delivering Life-Changing Care through Exceptional Crisis Intervention and Support Services

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional care that changes people's lives. As a leading nonprofit behavioral health system, we have thousands of employees who are passionate about delivering care that makes a difference. Our organization is built on a culture of understanding, recognizing, and responding to those affected by trauma, with the goal of strengthening resilience for our clients, staff, and community. We are committed to creating a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed.

Job Overview

We are seeking an experienced and compassionate 988 Chat/Text Crisis Specialist PRN, 1st Shift to join our team. This is a remote position that offers a unique opportunity to work on a 24/7/365 mental health crisis/suicide prevention focused team. As a Crisis Specialist, you will handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988, and provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress.

Key Responsibilities

• Provides telephonic or chat clinical screenings and risk assessments to individuals in crisis
• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assists in administrative tasks as needed

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in Behavioral Science, Psychology, Social Work, or a related field, or be a Certified Peer Recovery Specialist
• Six months to one year of related crisis experience is preferred
• Effective communication skills via written, verbal, in-person, and virtual methods
• High-level customer service skills and professional etiquette
• Demonstrated knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments and skill in providing crisis intervention

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a crisis intervention or mental health setting
• Knowledge of trauma-informed care and principles
• Experience working with diverse populations and communities

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Strong technical skills, including proficiency in chat/text platforms and electronic health records

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Crisis Specialist, you will have access to ongoing training and supervision, as well as opportunities for professional development and advancement. You will also be part of a dynamic and supportive team that is passionate about delivering exceptional care.

Work Environment and Company Culture

Our organization is built on a culture of respect, expertise, integrity, and empowerment. We strive to create a workplace that is inclusive, supportive, and welcoming to all employees. As a remote employee, you will be part of a virtual team that is connected through technology and shared values. You will have the opportunity to work from the comfort of your own home, with flexible scheduling and a healthy work-life balance.

Compensation, Perks, and Benefits

We offer a competitive salary range of $15.75-$22.00 per hour, as well as a comprehensive benefits package that includes:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Conclusion

If you are a compassionate and experienced crisis intervention professional who is passionate about delivering exceptional care, we encourage you to apply for this exciting opportunity. As a 988 Chat/Text Crisis Specialist PRN, 1st Shift at blithequark, you will be part of a dynamic team that is dedicated to changing people's lives. Don't miss out on this opportunity to join our team and make a difference in the lives of others. Apply now and take the first step towards a rewarding and challenging career with blithequark.

At blithequark, we are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive, supportive, and welcoming to all employees. If you are a motivated and compassionate individual who is passionate about delivering exceptional care, we encourage you to apply for this exciting opportunity.