Experienced Full-Time Remote 988 Chat/Text Crisis Specialist – Mental Health Support and Suicide Prevention Expert

Introduction to blithequark

Imagine being part of an organization that is dedicated to delivering care that changes people's lives. At blithequark, we are committed to providing innovative and compassionate mental health services to individuals in need. As a leading nonprofit behavioral health system, we offer a unique opportunity to make a meaningful difference in the lives of others. Our organization is built on a foundation of understanding, recognizing, and responding to those affected by trauma, and we are passionate about strengthening resilience for our clients, staff, and community.

Job Overview

We are seeking a highly skilled and dedicated 988 Chat/Text Crisis Specialist to join our team. As a remote member of our 24/7/365 mental health crisis/suicide prevention team, you will play a critical role in providing brief clinical screenings, risk assessments, and service linkage for individuals experiencing emotional distress. This is a full-time remote position, available to candidates based in the United States, Tennessee (USA), with a competitive salary range of $19.10-$26.80 per hour.

Key Responsibilities

• Provide telephonic or chat clinical screenings and risk assessments to individuals in crisis
• Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources
• Conduct follow-up calls for individuals deemed moderate to high risk for suicide
• Meet the ethical and clinical standards in compliance with all accreditation requirements
• Actively participate in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in Behavioral Science, Psychology, Social Work, or a related field; or Certified Peer Recovery Specialist
• Six months to one year of related crisis experience
• Effective communication skills via written, verbal, in-person, and virtual methods
• High-level customer service skills and professional etiquette
• Demonstrated knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments and skill in providing crisis intervention

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a remote or virtual environment
• Familiarity with the National Suicide Prevention Lifeline (NSPL) and 988 services
• Training or certification in crisis intervention, suicide prevention, or mental health support
• Experience working with diverse populations and communities

Skills and Competencies

To excel in this role, you will need to possess:

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Strong technical skills, including proficiency in chat/text platforms and electronic health records

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a 988 Chat/Text Crisis Specialist, you will have access to:

• Ongoing training and supervision to enhance your skills and knowledge
• Opportunities for professional development and career advancement
• A supportive and collaborative team environment
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our organization is built on a foundation of respect, expertise, integrity, and empowerment, and we are committed to creating a workplace that reflects the diverse communities we serve. As a remote employee, you will be part of a virtual team that values flexibility, autonomy, and open communication.

Compensation, Perks, and Benefits

In addition to a competitive salary, blithequark offers a comprehensive benefits package, including:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Conclusion

If you are a compassionate and skilled mental health professional looking for a challenging and rewarding role, we encourage you to apply for the 988 Chat/Text Crisis Specialist position at blithequark. As a remote member of our team, you will have the opportunity to make a meaningful difference in the lives of others, while also enjoying the flexibility and autonomy of a virtual work environment. Don't miss this opportunity to join a dynamic and innovative organization that is dedicated to delivering care that changes people's lives. Apply now to become a part of the blithequark team!