Experienced Full-Time Remote Bilingual Customer Experience Associate III – Delivering Exceptional Service and Driving Success in a Dynamic Environment

Welcome to blithequark

At blithequark, we're passionate about delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a leader in our industry, we're committed to rewarding talent and fostering a culture where individuality is noticed and valued every day. We're now seeking a highly skilled and dedicated Bilingual Customer Experience Associate III to join our team in a full-time remote capacity.

About the Role

This exciting opportunity offers the freedom and flexibility of working remotely, with a competitive salary and a comprehensive total rewards package. As a Bilingual Customer Experience Associate III, you'll play a vital role in driving success and delivering exceptional customer experiences. Your strong and diverse skillset will be utilized to complete questionnaires and surveys via telephone, obtain and verify needed information, and respond to caller inquiries in a professional and courteous manner.

Key Responsibilities

• Completes questionnaires and surveys via telephone using standard scripts and standard operating procedures
• Obtains and/or verifies needed information for cases by answering incoming calls and making outgoing calls when further information is needed
• Documents all call information according to standard operating procedures
• Routes calls to appropriate departments and utilizes scripted Frequently Asked Questions to respond to caller inquiries
• Maintains and improves quality results by adhering to standards and guidelines and recommends improved procedures
• Performs all other duties as assigned

Education and Experience

To be successful in this role, you'll need to possess a high school diploma or equivalent, be bilingual in Spanish, and have excellent computer navigation skills. You should also have knowledge of customer service principles and practices, some experience in a call center or customer service environment, and outstanding customer service skills. Additionally, you'll need to have excellent communication skills, good data entry and typing skills (35+ WPM), and the ability to pass a background check and drug screen.

Essential Qualifications

• Bilingual in Spanish
• High school diploma or equivalent
• Excellent computer navigation skills
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Outstanding customer service skills
• Excellent communication skills
• Good data entry and typing skills (35+ WPM)
• Ability to pass a background check and drug screen

Preferred Qualifications

• Previous experience in a remote or virtual work environment
• Experience with customer relationship management (CRM) software
• Knowledge of industry-specific regulations and standards
• Certification in customer service or a related field

Key Competencies

To excel in this role, you'll need to possess strong verbal and written communication skills, excellent listening skills, good judgment, attention to detail, and the ability to work effectively in a team environment. You should also be able to work independently, manage multiple tasks and priorities, and maintain a high level of productivity in a remote work environment.

Skills and Competencies

• Verbal and written communication skills
• Listening skills
• Judgment
• Attention to detail
• Teamwork
• Time management and organization
• Adaptability and flexibility
• Technical skills, including proficiency in Microsoft Office and CRM software

Work Environment and Company Culture

At blithequark, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and understanding, where everyone feels valued and supported. As a remote employee, you'll be part of a dynamic and collaborative team that's passionate about delivering exceptional customer experiences and driving success.

Work at Home Requirements

• Existing high-speed internet access (applicants must have their own modem)
• Equipment must be hardwired
• Quiet, noise-free home office space, free of distractions
• Ability to work independently and manage multiple tasks and priorities
• Ability to maintain a high level of productivity in a remote work environment

Compensation, Perks, and Benefits

We offer a competitive salary of $16.50 per hour, as well as a comprehensive total rewards package that includes health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. We're committed to providing a positive and supportive work environment that recognizes and rewards outstanding performance and contributions.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including onboarding, mentorship, and career advancement opportunities. We also provide access to industry-leading tools and technologies, as well as opportunities to work on complex and challenging projects that can help you build your skills and expertise.

Learning and Development Opportunities

• Onboarding and training programs
• Mentorship and coaching
• Career advancement opportunities
• Access to industry-leading tools and technologies
• Opportunities to work on complex and challenging projects

Conclusion

If you're a motivated and dedicated professional who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Experience Associate III at blithequark, you'll have the chance to work with a dynamic and collaborative team, develop your skills and expertise, and contribute to the success of our organization. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!

How to Apply

To apply for this role, please submit your application, including your resume and a cover letter, through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.