Experienced Full Time Remote Business Customer Support Representative – Delivering Exceptional Service and Driving Customer Satisfaction

Introduction to blithequark

At blithequark, we are passionate about providing top-notch customer service and fostering a culture of excellence. As a leading player in the industry, we believe in empowering our customers with cutting-edge solutions and unparalleled support. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted and reliable partner. We are now seeking an experienced and skilled Business Customer Support Representative to join our remote team and contribute to our mission of delivering exceptional service and driving customer satisfaction.

Job Overview

As a Business Customer Support Representative at blithequark, you will be the voice of our company for our business customers. This is an in-bound call center position where you will be responsible for answering questions related to billing issues and/or general questions regarding our business services. Your primary goal will be to provide exceptional customer service, resolve customer inquiries, and ensure customer satisfaction. If you have a passion for delivering outstanding customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer business customer requests or inquiries concerning services and products and report problem areas.
• Utilize various systems and tools to assist and service customers.
• Maintain up-to-date working knowledge of all blithequark products, services, and promotions.
• Make system recommendations based on customers' equipment specifications in accordance with customer needs.
• Determine customer billing issues and provide solutions based on customer inquiries.
• Perform all other duties as assigned.

Essential Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• High school Diploma or GED required; associate degree preferred.
• At least 1+ year of related experience in a high-volume call center environment.
• Must be detail-oriented with a strong ability to follow procedures.
• Solid problem-solving skills with excellent verbal and written communication skills required.
• Proven ability to deescalate or persuade customers using exemplary Customer Service, Initiative, and Problem-Solving competencies.

Preferred Qualifications

While not required, the following qualifications and skills are preferred:

• Previous experience in a customer-facing role, preferably in a call center environment.
• Knowledge of fiber optic communication services, including fiber internet and full-featured Fiber Phone.
• Experience with customer relationship management (CRM) software and other call center tools.
• Strong technical skills and ability to learn new systems and technologies quickly.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, high-volume call center environment.
• Strong attention to detail and ability to follow procedures.
• Ability to work independently and as part of a team.
• Strong customer service skills and ability to provide exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Business Customer Support Representative, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment that fosters innovation and creativity.
• Recognition and rewards for outstanding performance and contributions.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a dynamic and diverse team that values:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer satisfaction and excellence.
• Diversity, equity, and inclusion.
• Work-life balance and flexibility.

Compensation, Perks, and Benefits

As a Business Customer Support Representative at blithequark, you will be eligible for a competitive salary and a comprehensive benefits package, including:

• Health, vision, and dental insurance.
• 401(k) matching program.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and driving customer satisfaction, we encourage you to apply for this exciting opportunity. As a Business Customer Support Representative at blithequark, you will be part of a dynamic and supportive team that values innovation, collaboration, and customer excellence. Join us and discover a career that is rewarding, challenging, and fulfilling. Apply today and take the first step towards a brighter future with blithequark!