Experienced Full-Time Remote CPC Processor I Customer Support Specialist for Dynamic Healthcare Data Platform

Introduction to blithequark

At blithequark, we are passionate about harnessing the power of data to drive transformative change in the healthcare industry. As a leading data platform company, we protect, connect, and deliver the world's health data to empower better decisions and advance human health. Our network of networks spans thousands of organizations, including over 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. By joining our team, you will become part of a highly collaborative and dynamic environment where innovation, creativity, and teamwork thrive.

Job Overview

We are seeking an experienced and skilled CPC Processor I Customer Support Specialist to join our team. As a key member of our customer support team, you will play a vital role in ensuring the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. This is a full-time remote role, working Wednesday to Sunday from 11am to 7:30pm, and requires a strong ability to work in a high-volume production environment.

Key Responsibilities

• Answer and conduct business on the telephone while maintaining excellent customer service, responding to 100% of release of information related telephone calls and inquiries accurately and timely.
• Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status updates.
• Document information in multiple platforms using two computer monitors, ensuring accuracy and attention to detail.
• Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence, maintaining a high level of professionalism and customer service.
• Follow all department and site-specific processes and procedures, meeting and maintaining the department's productivity and quality assurance expectations.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Perform work in accordance with the training and direction provided, adhering to facility-specific procedures and attending mandatory employee in-service meetings and/or training sessions as directed.

Essential Qualifications

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
• Friendly, professional manner of communication with good customer service skills.
• Experience with multi-line phone systems is required, along with computer proficiency in MS-Office at an intermediate/advanced level.
• One year of experience in data entry, medical records, healthcare, insurance claims processing, or proofreading/editing of documents is beneficial.
• Ability to stay organized while working quickly, with strong attention to detail and a high level of accuracy.
• Passing annual Introductory HIPAA examination and completing a 90-day ROI Certification course with a score of 85% or higher.

Preferred Qualifications

• Previous experience in a customer-facing role, preferably in a healthcare or medical records environment.
• Strong knowledge of medical terminology and healthcare regulations, including HIPAA.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a CPC Processor I Customer Support Specialist, you will have access to comprehensive training programs, including on-site and virtual training, as well as job shadowing with an assigned mentor. You will also have opportunities to advance your career, taking on additional responsibilities and contributing to the development of new projects and initiatives.

Work Environment and Company Culture

Our company culture is built on the values of innovation, collaboration, and customer-centricity. We believe in hiring smart, nice, and talented individuals who are passionate about making a difference in the healthcare industry. As a remote employee, you will be part of a dynamic and distributed team, working closely with colleagues from diverse backgrounds and locations. We offer a range of benefits, including flexible working hours, virtual social events, and opportunities for professional development and growth.

Compensation and Benefits

We offer a competitive salary range of $15.00 to $18.00 per hour, depending on location, responsibilities, skills, experience, and other requirements of the role. In addition to your salary, you will be eligible for a range of benefits, including:

• Comprehensive health, vision, and dental insurance
• 401k savings plan with company match
• Tuition assistance and professional development opportunities
• PTO and paid holidays
• Company equipment and software provided

Conclusion

If you are a motivated and customer-focused individual with a passion for healthcare and data, we encourage you to apply for this exciting opportunity. As a CPC Processor I Customer Support Specialist at blithequark, you will be part of a dynamic and innovative team, working together to drive transformative change in the healthcare industry. Apply now to take the first step in your career journey with us!