Experienced Full-Time Remote Customer Service Representative – Digital Support Squad Representative for Ecommerce and Social Media Engagement

Introduction to blithequark

At blithequark, we're passionate about delivering exceptional customer experiences and driving business growth through innovative digital marketing strategies. As a rapidly expanding Shopify Expert digital marketing agency, we're committed to helping our clients succeed in the ever-evolving online landscape. With a diverse portfolio of clients across various industries, including skin care, restaurants, home decor, and more, we're dedicated to providing top-notch services that exceed expectations. Our team is built on a foundation of creativity, collaboration, and a passion for digital marketing, and we're excited to welcome a new Customer Service Representative to our Digital Support Squad.

About the Role

We're seeking a highly skilled and motivated Customer Service Representative to join our team as a Digital Support Squad Representative. As a key member of our customer-facing team, you'll be responsible for providing exceptional support to our clients' customers across social media and ecommerce platforms. This is a fantastic opportunity to work with a dynamic team, develop your skills, and advance your career in digital marketing. With a focus on remote work, you'll enjoy the flexibility to work from the comfort of your own home, with a schedule that includes a mix of day, night, and weekend shifts.

Key Responsibilities

• Resolve customer issues online through software tools like Gorgias and Aircall, ensuring timely and effective solutions that meet our high standards of customer satisfaction
• Handle incoming tickets, website chats, and phone calls, responding to social media comments and DMs, and engaging with relevant social communities through proactive engagement efforts
• Make outbound calls on behalf of our clients to engage with customers requiring further sales assistance, providing personalized support and driving sales growth
• Follow internal processes and brand voice to respond to all customer inquiries, messages, and concerns, working collaboratively with your fellow Digital Support Squad Reps to provide solutions or determine if escalating to the client is necessary
• Report to the Customer Experience Manager, who will provide guidance, training, and support to ensure your success in the role
• Assist with developing the brand marketing strategy, leveraging your "in the weeds" knowledge of the client's customer base and community to inform our marketing efforts
• Support the Marketing team with other efforts, such as assisting with our "Last Eyes" process to ensure our deliverables meet the highest standards of quality

Essential Qualifications

• At least 1 year of experience working in a customer service role, with a proven track record of delivering exceptional customer experiences
• Exceptional interpersonal skills, with the ability to communicate effectively with customers, colleagues, and clients
• Comprehensive writing skills, with the ability to craft clear, concise, and engaging responses to customer inquiries
• Strategic capacity to make important judgment calls when handling customer service tasks, such as providing refunds, reshipments, or addressing customer concerns
• A passion for helping people, with a customer-centric approach to your work
• Ability to work in a fast-paced, dynamic environment, with a flexible schedule that includes days, nights, and weekends
• Pay exceptional attention to detail, with a keen eye for quality and accuracy

Preferred Qualifications

• Bachelor's Degree in a related field, such as marketing, communications, or business
• Experience working in a digital marketing agency or ecommerce environment, with a strong understanding of the latest trends and technologies
• Proficiency in French, with the ability to communicate effectively with French-speaking customers and clients
• Experience with software tools like Gorgias and Aircall, with the ability to quickly learn and adapt to new technologies

Career Growth Opportunities

At blithequark, we're committed to helping our team members grow and develop their careers. As a Digital Support Squad Representative, you'll have the opportunity to advance your skills and knowledge, with training and mentorship from our experienced team members. With a clear path for career advancement, you'll be able to explore different areas of digital marketing, such as social media, email marketing, or influencer marketing, and develop a specialized skillset that sets you up for success. Our goal is to help you build a long-term career with blithequark, with opportunities for professional growth and development that align with your interests and goals.

Learning and Development

We believe in investing in our team members' growth and development, with a range of training and learning opportunities available to help you advance your skills and knowledge. From workshops and webinars to conferences and industry events, we'll provide you with the resources and support you need to stay up-to-date with the latest trends and technologies in digital marketing. With a focus on continuous learning and improvement, you'll be able to develop a deep understanding of the digital marketing landscape and stay ahead of the curve in your career.

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and supportive work environment, with a team that's passionate about digital marketing and dedicated to delivering exceptional results. As a remote team, we're committed to staying connected and engaged, with regular virtual meetings, team-building activities, and social events. Our company culture is built on a foundation of creativity, collaboration, and mutual respect, with a focus on work-life balance and flexibility. We believe in empowering our team members to take ownership of their work, with the autonomy to make decisions and drive results. With a range of perks and benefits, including health benefits, free stuff from our clients, and company events, you'll enjoy a rewarding and fulfilling work experience that aligns with your values and goals.

Compensation and Benefits

We offer a competitive salary, with a range of benefits and perks that recognize your hard work and contributions. From health and dental benefits to flexible scheduling and remote work options, we're committed to providing a comprehensive compensation package that supports your well-being and career growth. With opportunities for bonus pay, overtime pay, and professional development, you'll be able to advance your career and achieve your financial goals. Our benefits package includes:

• Health benefits, with access to medical, dental, and vision care
• Free stuff from our clients, with discounts and perks on the products and services you love
• Company events, with regular virtual meetings, team-building activities, and social events
• Flexible scheduling, with the ability to work from home and set your own schedule
• Opportunities for bonus pay and overtime pay, with recognition for your hard work and contributions

Conclusion

If you're a motivated and customer-focused individual with a passion for digital marketing, we want to hear from you! As a Digital Support Squad Representative with blithequark, you'll have the opportunity to develop your skills, advance your career, and work with a dynamic team of professionals who share your passion for digital marketing. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is a fantastic opportunity to join a leading digital marketing agency and take your career to the next level. Apply now to join our team and start your journey with blithequark!