Experienced Full-Time Remote Customer Experience Agent for Overnight Shift – Delivering Exceptional Support in E-commerce and Marketplace Operations

Introduction to blithequark

Imagine being part of a revolutionary e-commerce platform that combines community, shopping, and entertainment, making it the largest livestream shopping platform in North America and Europe. blithequark is at the forefront of this innovation, bringing together a vast array of products from fashion, beauty, and electronics to unique collectibles like trading cards, comic books, and even live plants. As a fast-paced and rapidly growing marketplace, blithequark is committed to its values and operates with a remote co-located team across various hubs in the US, UK, Ireland, Poland, and Germany.

Job Highlights

• Start Date: Immediate openings available for the right candidates
• Compensation: A competitive salary package with benefits and equity
• Position: Customer Experience Agent for overnight shifts
• Location: Fully remote, with the flexibility to work from anywhere

About the Role

The Customer Experience team at blithequark plays a pivotal role in driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be tasked with ensuring that customers receive their products as quickly as possible and resolving any issues that may arise with a customer-first attitude. Your responsibilities will include:

• Interacting with buyers and sellers to provide a positive experience
• Resolving customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
• Becoming an expert in blithequark's products, processes, and systems to drive positive outcomes for users
• Collaborating with other departments to troubleshoot, research, and resolve open questions
• Seeking opportunities to eliminate repeat contacts and improve the overall customer experience

About You

To thrive in this role, you should be a curious and hungry individual looking to jumpstart your career in a fast-paced environment. You should have a growth mindset, be willing to take on new challenges, and possess a customer service mentality with a passion for reaching the best possible outcomes. The ideal candidate will have:

• 2+ years of support experience handling email and/or chat services
• Availability for overnight shifts from 10pm - 7:00am PST and weekends
• Understanding of e-commerce and marketplace operations
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• An obsession with customers and a proactive approach to problem-solving and process improvement
• Knowledge of collectibles is a plus, as well as a bachelor's degree or college experience
• Previous start-up experience is also a plus

Essential Qualifications

In addition to the above, the successful candidate will:

• Possess excellent communication and interpersonal skills
• Be able to work independently and as part of a team
• Have a strong attention to detail and ability to multitask
• Be adaptable and flexible in a rapidly changing environment

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a remote team environment
• Familiarity with blithequark's products and services
• Knowledge of industry trends and developments in e-commerce and marketplace operations

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Strong customer service skills and a customer-first attitude
• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong communication and interpersonal skills
• Ability to adapt to new systems and processes quickly

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Customer Experience Agent, you will have opportunities to:

• Develop your skills and knowledge in e-commerce and marketplace operations
• Take on new challenges and responsibilities as you grow in your role
• Contribute to the development of new processes and systems
• Collaborate with other teams to drive business outcomes

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote team, we are committed to fostering a sense of community and connection among our team members. We offer a range of benefits and perks, including:

• Flexible time off policy and holiday pay
• Health insurance options, including medical, dental, and vision
• Work-from-home support and home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits and monthly allowance for food and wellness
• Annual allowance towards childcare and lifetime benefit for family planning
• Retirement benefits, including 401k offering and pension plans
• Monthly allowance to dogfood the app and parental leave

Compensation and Benefits

We offer a competitive salary package, with hourly rates ranging from $24.04 to $28.85, depending on experience and qualifications. In addition to your salary, you will be eligible for a range of benefits, including equity, flexible time off, and health insurance options.

Conclusion

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for the Customer Experience Agent role at blithequark. With our commitment to innovation, community, and customer satisfaction, we offer a unique and rewarding work environment that will allow you to grow and develop your skills. Don't miss this opportunity to join our team and contribute to the future of e-commerce. Apply now and take the first step towards an exciting and fulfilling career with blithequark!