Experienced Customer Experience Professional for Remote Full-Time Position in CST Time Zone – Delivering Exceptional Service and Support Across Multiple Channels

Welcome to blithequark

At blithequark, we are passionate about providing an outstanding customer experience that sets us apart from the rest. As a leader in our industry, we understand the importance of building strong relationships with our customers and delivering personalized support that meets their unique needs. If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to join our team as a Customer Experience Professional. In this role, you will have the opportunity to work remotely and be part of a dynamic team that is dedicated to making a positive impact on our customers' lives.

About the Role

The primary purpose of this role is to provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. As a Customer Experience Professional, you will be responsible for communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers. You will deliver effective, customer-centric support across multiple channels of communication, including phone, email, chat, and text, while supporting all contact center programs.

Key Responsibilities

• Uses available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel by which the customer may choose to engage blithequark
• Navigates several computer systems simultaneously and multitasks efficiently in order to accurately input data while gathering necessary information to address customer inquiries
• Determines and assists with all customer needs, including purchase needs, status inquiries, service needs, feedback on store experience, or general blithequark inquiries
• Provides adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions
• Leverages problem-solving skills and remains calm under pressure to resolve increasingly complex problems
• Recognizes and acts on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions
• Connects on a personal level and shows empathy in order to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy
• Serves as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires
• Listens attentively to customers in order to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems
• Practices continuous learning and self-development by remaining actively engaged in ongoing learning of blithequark's business and Contact Center resources in order to effectively carry out activities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Qualifications

• High School Diploma or Equivalent
• 1 year of customer service or sales experience
• Proficiency using basic computer tools and navigating between applications
• Intermediate/advanced knowledge of customer service, reading, writing
• Minimum home internet speed of 20 mb/s DOWNLOAD, 5mb/s UPLOAD

Preferred Qualifications

• Previous experience working in a contact center environment
• Knowledge of blithequark's products and services
• Experience with customer relationship management (CRM) software
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills

What We Offer

At blithequark, we are committed to providing our employees with a competitive salary and a comprehensive benefits package. Our benefits include:

Compensation

We offer a competitive salary range of $14.77 - $24.63 per hour, depending on location, education, training, and experience.

Benefits

Our benefits package includes a range of programs and services designed to support the health, well-being, and financial security of our employees. For more information, please visit our benefits page.

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including:

On-the-Job Training

We provide comprehensive on-the-job training to help our employees develop the skills and knowledge they need to succeed in their roles.

Professional Development

We offer a range of professional development opportunities, including workshops, seminars, and conferences, to help our employees stay up-to-date with the latest industry trends and best practices.

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and supportive work environment. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and innovation.

Diversity and Inclusion

We are committed to diversity and inclusion and strive to create a work environment that is welcoming and inclusive to all employees. We believe that diversity and inclusion are essential to our success and that they bring unique perspectives and ideas to the table.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Apply Now

Don't miss out on this opportunity to join our team and make a positive impact on our customers' lives. Apply now and take the first step towards a rewarding and challenging career with blithequark.