Experienced Full-Time Remote Customer Service Associate – Nights and Weekends for Elite Service Delivery

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and fostering strong relationships with our valued sellers and customers. As a leader in the live event industry, we are committed to providing elite service that exceeds expectations. Our team is dedicated to ensuring seamless transactions and resolving issues promptly, and we are now seeking an experienced Customer Service Associate to join our ranks.

The Opportunity

As a Customer Service Associate at blithequark, you will play a vital role in managing transactions and relationships with our sellers and customers who have placed orders through our exchange. Your primary responsibility will be to provide top-notch service, responding to a broad range of event and order-related questions via phone and email. You will work closely with our team to ensure that we are delivering elite service to both our sellers and customers, resolving issues fairly and constructively, and providing real-time assistance when needed.

Key Responsibilities

• Manage transactions and relationships with sellers and customers, providing exceptional service and support
• Respond to event and order-related questions via phone and email, resolving issues promptly and fairly
• Work closely with the team to identify potential order issues and find solutions to problems
• Investigate instances where customer experience has been affected, determine fault, and resolve issues constructively
• Handle day-to-day interactions with sellers, navigating order queues and determining what requires attention
• Play an active role in continued learning, advancing skill sets necessary for individual and team goals

Role Expectations and Progression

As a Customer Service Associate at blithequark, your role expectations will progress as follows:

First 30 Days

• Complete new hire orientation, gaining knowledge and resources about blithequark's operations and the live event industry
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems

60 Days In

• Investigate instances where customer experience has been affected, determine fault, and resolve issues fairly and constructively
• Handle day-to-day interactions with sellers, navigating order queues and determining what requires attention
• Develop strong problem-solving and decision-making skills, embodying a strong customer service mindset

90 Days In

• Play an active role in continued learning, advancing skill sets necessary for individual and team goals
• Manage in-bound seller calls, monitoring open and pending orders to ensure timely confirmation by ticket sellers
• Develop a deep understanding of the live event space, staying up-to-date on industry trends and developments

What You'll Bring

To be successful as a Customer Service Associate at blithequark, you'll bring:

• Outstanding communication, attention to detail, and organizational skills
• A strong customer service mindset, embodying problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager-to-learn attitude
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities

Essential Qualifications

To be considered for this role, you'll need:

• High school diploma or equivalent required; degree in a related field preferred
• 1-2 years of customer service experience, preferably in a similar industry
• Excellent communication and problem-solving skills, with the ability to work in a team environment
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a ticket marketplace or live event industry
• Knowledge of ticketing software and systems
• Bi-lingual or multi-lingual skills
• Experience working in a remote or hybrid environment

Skills and Competencies

To be successful in this role, you'll need to demonstrate the following skills and competencies:

• Strong customer service skills, with the ability to resolve issues promptly and fairly
• Excellent communication and problem-solving skills, with the ability to work in a team environment
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports
• Ability to adapt to changing circumstances, prioritizing tasks and managing multiple responsibilities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Associate, you'll have access to:

• Ongoing training and development opportunities, including industry-specific training and professional development courses
• Mentorship and coaching from experienced team members
• Opportunities for advancement and career growth within the company
• A collaborative and supportive work environment, with a focus on teamwork and open communication

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. As a remote team member, you'll be part of a dynamic and collaborative environment, with:

• Regular team meetings and virtual social events
• Opportunities for feedback and open communication
• A focus on work-life balance, with flexible scheduling and remote work options
• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment

Compensation, Perks, and Benefits

As a Customer Service Associate at blithequark, you'll be eligible for:

• A competitive salary, with opportunities for overtime and bonuses
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching and retirement savings options
• Paid time off and holidays, with a focus on work-life balance
• Opportunities for professional development and career growth

Conclusion

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Associate at blithequark, you'll be part of a dynamic and collaborative team, working together to deliver exceptional customer experiences and drive business success. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!