Experienced Customer Service Executive – Delivering Exceptional Support in a Dynamic Remote Environment at blithequark

Introduction to blithequark

Imagine being part of a team that is passionate about delivering exceptional customer service, where every interaction is an opportunity to make a positive impact. At blithequark, we believe in building something amazing together, and we're looking for a talented Customer Service Executive to join our dynamic team. As a leading insurance company, we pride ourselves on providing quality solutions and support to our valued customers, and we're committed to ensuring both customer satisfaction and employee success.

About the Role

We're seeking a highly skilled and motivated Customer Service Executive to join our team, initially for a week of training in Birmingham, followed by remote work. As a Customer Service Executive at blithequark, you will be responsible for resolving customer queries, providing prompt solutions, and delivering excellent customer service via telephone and email. You will be an integral part of our customer service team, working collaboratively with colleagues, managers, and other teams to ensure timely customer resolutions.

Key Responsibilities

• Resolve customer queries and provide prompt solutions via telephone and email
• Collaborate with colleagues, managers, and other teams to ensure timely customer resolutions
• Manage inbound customer enquiries, adhering to service level agreements (SLAs)
• Record customer interactions accurately and follow up on associated tasks until they are resolved
• Liaise with internal teams to gather information and address complaints effectively
• Deliver excellent customer service, maintaining a positive and empathetic approach

Essential Qualifications and Skills

To be successful in this role, you will need to have:

• Proven experience in a customer service role, preferably in the insurance industry
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and the ability to handle conflicts diplomatically
• Attention to detail and organisational skills
• Familiarity with using customer service systems and data entry
• Ability to work collaboratively in a team environment

Desirable Qualifications and Skills

While not essential, the following skills and qualifications are desirable:

• Knowledge of insurance products and services
• Previous experience in handling inbound and outbound calls
• Understanding of regulatory requirements related to customer handling

Technologies and Tools

You will need to have:

• Proficiency in using customer service systems and software
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)

Career Growth and Development Opportunities

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Executive, you will have access to a comprehensive training programme, opportunities for career growth and development, and a supportive and inclusive work environment.

Work Environment and Company Culture

Our company culture is built on a foundation of collaboration, inclusivity, and respect. We believe in creating a positive and dynamic work environment that supports the well-being and success of our employees. As a remote worker, you will be part of a virtual team that is connected and engaged, with regular check-ins and opportunities for collaboration and feedback.

Compensation and Benefits

We offer a competitive salary package, with a salary range of £22,275 - £27,295 per annum (depending on experience), plus a shift allowance. You will also have access to a range of benefits, including:

• Comprehensive training programme
• Opportunities for career growth and development
• Remote work option after training
• Supportive and inclusive work environment
• Employee discounts and incentives

How to Apply

If you're enthusiastic about delivering outstanding customer service and thrive in a collaborative work environment, we would love to hear from you. Please submit your application, including your resume and a cover letter detailing your relevant experience and why you're a great fit for this role.

Application Process

The recruitment process for Customer Service Executives will be conducted across 3 to 4 cohorts, with 5 individuals per cohort. Training will be conducted at our Birmingham office for one week, with remote work available thereafter. The ideal start date for training is the week commencing 21st October.

Conclusion

Don't miss out on this exciting opportunity to join our dedicated and dynamic customer service team at blithequark. Apply now and take the next step in your career! We're committed to building a supportive environment for you to explore the next steps in your career, and we look forward to hearing from you soon.

blithequark is an equal opportunities employer, and we're committed to running an inclusive and accessible recruitment process to support candidates of all backgrounds and abilities to apply. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you.