Experienced Remote Customer Service Manager – Leadership and Operational Excellence in Retail Environment

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and driving business success through our talented team members. As a leader in the retail industry, we are committed to fostering a culture of excellence, innovation, and growth. We are excited to announce an opportunity for an experienced and skilled Customer Service Manager to join our team in a remote capacity. If you are a motivated and results-driven professional with a passion for customer service and leadership, we encourage you to apply for this exciting role.

Job Summary

As a Customer Service Manager at blithequark, you will play a key role in driving business success by providing exceptional customer experiences, leading and developing high-performing teams, and contributing to the overall operational excellence of our retail environment. You will be responsible for supervising employees, managing cash register operations, and ensuring that all customers receive friendly and courteous service. You will also participate in the implementation of plans to meet daily sales goals, increase average sale per transaction, and drive sales per square foot in our assigned store.

Key Responsibilities

• Supervise employees and act as manager on duty in the absence of the Store Manager and Assistant Store Managers
• Participate in the implementation of plans to meet daily sales goals and increase average sale per transaction and sales per square foot
• Ensure that all employees provide friendly and courteous customer service and respond to requests for management assistance in a helpful and accommodating manner
• Train Sales Associates in register operations and customer service
• Support the mission of blithequark by exhibiting a willingness to supervise persons with barriers to employment
• Maintain merchandise outposts and displays surrounding the entry and check-out area of the store
• Verify quantity, quality, and dollar value of merchandise received in the store and evaluate pricing of goods
• Complete all reports and documents that are to be submitted on a daily, weekly, and monthly basis
• Assist in the control of inventory and loss of merchandise due to errors, internal shrinkage, and shoplifting
• Maintain security of all cash and store receipts and take daily deposits to the bank as assigned

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent
• Ability to calculate figures and amounts such as discounts, proportions, and percentages
• One year of cashier experience, with supervising experience helpful
• Retail experience and visual merchandising skills are a plus
• Must have an insured vehicle for store-related travel
• Must have a home or cell phone
• Must be 21 years of age
• Must have a valid state resident driver's license, with a good driving record
• Must be eligible for a positive outcome on required resident state criminal conviction background check

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Prior experience in a management or supervisory role
• Experience in customer service, sales, or retail management
• Strong leadership and communication skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities
• Strong attention to detail and ability to maintain accuracy and quality in work

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Manager, you will have opportunities to develop your skills and knowledge in areas such as leadership, customer service, and retail management. You will also have the opportunity to advance your career within the company and take on new challenges and responsibilities.

Work Environment and Company Culture

At blithequark, we are proud of our positive and supportive work environment. We believe in fostering a culture of excellence, innovation, and growth, and we are committed to providing our team members with the tools and resources they need to succeed. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive hourly rate
• Benefits package, including health, dental, and vision insurance
• Opportunities for career growth and development
• Positive and supportive work environment

Conclusion

If you are a motivated and results-driven professional with a passion for customer service and leadership, we encourage you to apply for this exciting role. As a Customer Service Manager at blithequark, you will have the opportunity to make a real difference in the lives of our customers and contribute to the overall success of our business. Don't miss out on this exciting opportunity – apply now to join our team and start your future with blithequark!

Apply now and take the first step towards an exciting and rewarding career with blithequark. We look forward to hearing from you!